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Update your skills in 2010…

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Human Resources Professionals NAE is offering an opportunity for you to update your skills and learn new tools to help with all the various tasks you have responsibility for in your business. These topics have been asked for by NAE members and designed to be very practical and relevant. Attending the full scope of all the topics is designed to fit into busy schedules as they are offered at different days of the month and different times of the day to enable you to attend. All HR Generalist and HR Management classes are approved for HRCI credit
HR Generalist Series Behavioral Interviewing: who the applicant really is...! Employee Handbooks: what to do, what not to do Employment Law Overview: the basics I-9 Record Keeping: basics on forms Job Descriptions: how to write and use On-Boarding: a retention tool! Proper Record Retention Recruiting & Reading Resumes 3 “C” Forms of Workers' Compensation Title VII: discrimination & harassment		HR Management Series Drug & Alcohol Policies Employee Relations: how to “engage” Employment Law ~ DOL (FMLA) Employment Law ~ EEOC (ADA, LLedb.) HR Audit Checklist: keep in compliance HR Metrics: for human capital programs I-9 Employment Law: SS# verification "Mod Rate" of Workers' Compensation: the key Wage & Hour Compliance: for HR professionals Workforce Investigations: how & what to do
Managers, Supervisors and Team Leaders Management levels that work directly with and are responsible for meeting company goals through the workforce efforts can benefit from the practical and relevant tools offered in these workshops some of which are multiple sessions.		Owners, Presidents, Directors, General Managers, etc. Senior Management also needs to be involved in learning about new trends in management and keeping up-to-date on legal issues. These classes will vary in time and price depending on the topics and presenters.
Management Series Business Round Tables Front Line Core Skills: for team leaders Hispanic Supervisory Skills Management Roles (communication & leadership styles) Supervisor JOB Essentials ~ 4 sessions Supervisor PEOPLE Essentials ~ 4 sessions Supervisor's Management Role ~ 4 sessions		Sr. Management Series Accountability for Managers: that works! “Best Boss” Inventory Ethics 4 Everyone I-9 IMAGE program Workplace Culture & Policies Workplace Risk Factors: (workers' comp; terminations; discrimination; etc.)
Electives All areas of the workplace can benefit when learning about different subjects and new disciplines that might enhance their skills and develop potential talents.		Electives Background Checks: why have them Communicating with Hispanics: practical solutions Communicating with Others: two-way conversation Computer Coaching: individualized help Effective Meetings: run highly productive meetings Re-Building Teams: for the new business climate The “GO” System: getting organized
How to Register 1) Click on a course name to review the course description and dates of classes currently being offered (if a link is inactive, it means that the course is not being offered at this time). 2) To register for a course, click on the desired course date. Now Accepting: Map: NAE office		HRCI Information NAE courses approved for HRCI certification are identified below by this symbol. NOTE: The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute's criteria to be pre-approved for recertification credit.
ALPHABETICAL LISTING OF COURSES		COURSE LISTING BY MONTH
Accountability That Works: creating self-responsibility! Americans with Disabilities Act * Best Boss: ~what it takes! Career Serendipity: seizing opportunities Coaching Tools: ~helping HR stretch their time Communicating with Hispanics: practical solutions Communication Skills: tools for more effectiveness Company Benefit Programs: recruiting & retention tools Computer Coaching(customized individual instruction) Conflict Resolution: the employee and the customer Delegating for Results: ~managing more with less Discrimination and Harassment Update * Email Etiquette: ~how to control the e-monster Employee Relation Conflicts: toolkit for problem solving Employment Law Crackdown: are you ready? Engaged Employees: how does that happen?! Ethics 4 Everyone: what does that mean? Family and Medical Leave Act * Federal Wage & Hour: the Fair Labor Standards Act HR Essentials: a review & update (6 courses) Interpersonal Communication: Part 1*		Interpersonal Communication: Part 2 Interviewing Skills: for effective interviews Legislative Insanity: updates for 2009 Manage "Up" or "Out": ~improve or outplace Performance Appraisal Skills: improve performance A Positive Supervisor: ~for challenging times * Resume Writing: different templates Running with the Big Dogs: ~how to get HR valued Spanish Skills: for English speaking management Staff Morale: it affects everything motivating performance Supervisory Skills I: what every supervisor needs Supervisory Summer School: regulatory & interviewing Teambuilding: ~for team leaders Three "C" Forms of Worker's Comp Train the Trainer: help on-the-job trainers Workers' Compensation * Workforce Investigations: how & what to do Workplace Safety * Workplace Violence Prevention: ~prevent liability Your Time: think about it? NAE CANCELLATION AND REFUND POLICY NAE WORKSHOPS ON-SITE
DON'T SEE A CLASS THAT YOU NEED? In a continuing effort to provide relevant training classes for our members, we welcome and encourage our members' feedback regarding new classes which NAE should consider offering. Please enter your description of any additional classes which would benefit your organization, and click on the "Submit" button. Name: Email: Phone:
ALL CLASSES
SUPERVISORY SKILLS I: what every supervisor needs to know & review Supervisors are the first line of management in companies with many challenging issues to meet on a daily basis. NAE offers a six-week, 18-hour course, providing information on several topics that will support front line supervisors in their position and help them to manage their direct reports and/or a function. Topics include: Leading & Managing, Employment Law, Wage & Hour, Substance Abuse in the Workplace, Discipline & Discharge, Workplace Environment (avoiding harassment / discrimination & valuing diversity), and Performance Management & Reviews.
Reno workshops: (Wednesdays) October 7 - November 11, 2009 Facilitators: James Nelson, Rob Parker, Carol A. Eastwick, Nevada Association of Employers, Paul Gessford, Drug & Alcohol Consultant, & Robert Story, Story Law Group Time: 8:30 a.m. - 11:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $275 per each NAE member participant $425 per each non-member participant Top of Page		Carson City workshops: (Thursdays) October 1 - November 5, 2009 Facilitators: James Nelson, Rob Parker, Carol A. Eastwick, Nevada Association of Employers, Paul Gessford, Drug & Alcohol Consultant, & Robert Story, Story Law Group Time: 8:30 a.m. - 11:30 a.m. Where: Casino Fandango 3800 Carson Street, Carson City Fee: $275 per each NAE member participant $425 per each non-member participant
SUPERVISOR'S MANAGEMENT ROLE: motivating performance A primary responsibility of supervisors / managers is employee performance. Knowing what has to be accomplished in the workplace is enhanced by knowing how to make it happen! Topics include: Setting a Vision for Your Team, Team Building & Retention, Coaching or Discipline, and Managing Performance & Relations. Participants complete the 12-hour course with fresh ideas to bring back to the workplace and an action plan ready to be implemented upon their return to work.
Reno workshops: (Wednesdays) February 17 - March 10, 2010 (Tuesdays) April 6 - 27, 2010 Where: NAE Office 8725 Technology Way, Suite A, Reno Time: 8:30 a.m. - 11:30 a.m Facilitator: Carol A. Eastwick, Nevada Association of Employers Fee: $225 NAE / $350 Non-member Top of Page		Carson City Workshops: (Thusdays) March 4 - 25, 2010 Where: Casino Fandango 3800 Carson Street, Carson City (Thusdays) May 6 - 27, 2010 Where: Gold Dust West Highway 50 & 395 South, Carson City Time: 8:30 a.m. - 11:30 a.m Facilitator: Carol A. Eastwick, Nevada Association of Employers Fee: $225 NAE / $350 Non-member
HR ESSENTIALS: a review & update HR Essentials, a highly successful program, is now recognized as pre-approved for HRCI re-certification credits for human resources professionals. Those dealing with human resources issues are well aware of the importance of reviewing and updating knowledge regarding federal and state employment related laws. Keeping organizations in compliance is necessary and a constant challenge. Recognizing this need, the HR Essentials workshop has topics designed for review and an updating of the most recent interpretations of employment law. The presenters are well recognized in their individual fields of expertise. The six-part series of 90-minute sessions focuses on the issues and interpretations necessary to grasp the intent of the individual laws. Participants are able to ask questions and get answers from recognized experts and learn from other human resources professionals.
October 1 - November 5, 2009 (click on the course name for more information) Proper Record Retention (Oct. 1) Family and Medical Leave Act (Oct. 8) Workplace Safety (Oct. 15) Discrimination & Harassment (Oct. 22) Americans with Disabilities Act (Oct. 29) Workers' Compensation (Nov 5) Top of Page		Time: 8:30 a.m. - 10:00 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: NAE Members may attend all six sessions for only $235 or choose one or more sessions for $49 each. Non-Members may attend all six sessions for $475 or choose one or more sessions for $99 each.
PROPER RECORD RETENTION This session will examine the Nevada record-keeping laws and their impact on the hiring, employment, discipline, and termination processes for organizations of differing sizes. Participants will receive useful handouts and have ample opportunity for Q&A.
February 18, 2010 Facilitator: Robert Story, Story Law Group Top of Page		Time: 8:30 a.m. - 10:00 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $59 NAE Members $109 Non-Members
FAMILY AND MEDICAL LEAVE ACT (Part of HR ESSENTIALS) This course addresses some of the common problems and practical considerations in administering the Family and Medical Leave Act (FMLA). Participants will be provided with an explanation of the law for employers who are covered by it. Participants will have an opportunity to ask questions about the FMLA and share their experiences with other participants. Topics covered: "Serious Health Condition" Continued Health Insurance and Other Benefits The Notice Requirements - Employer and Employee Responsibilities Medical Certification Paid Leave vs. FMLA Leave Administering Attendance Policies Under FMLA
October 8, 2009 Facilitators: Jim Nelson and Rob Parker, Nevada Association of Employers, Robert Story, Story Law Group Top of Page		Time: 8:30 a.m. - 10:00 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $49 NAE Members $99 Non-Members (see HR Essentials for special pricing)
WORKPLACE SAFETY (Part of HR ESSENTIALS) This presentation highlights OSHA's mission and how it is being met, with a review of the most commonly cited standards including: Workplace Safety Program, Emergency Action Plans, Hazard Communication, Lockout/Tagout, Respiratory Protection and Hearing Conservation. A discussion of the types of penalties and fines an employer may suffer along with when do you have to call OSHA is also covered.
October 15, 2009 Facilitator: Katie Hinckley, CEM, CET, CHMM, Certified Environmental & Safety Consultant/Trainer Top of Page		Time: 8:30 a.m. - 10:00 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $49 NAE Members $99 Non-Members (see HR Essentials for special pricing)
DISCRIMINATION AND HARASSMENT UPDATE (Part of HR ESSENTIALS) Attend this session for an update on the Equal Opportunity Employment laws, a discussion of what constitutes discrimination and harassment, as well as the criteria for filing a charge of discrimination, an overview of the steps to take when conducting investigations, and a look at how to be proactive in order to stop inappropriate behaviors before they can escalate into unlawful discrimination and harassment in your workplace.
October 22, 2009 Facilitator: Robert Story, Story Law Group, Jim Nelson and Rob Parker, Nevada Association of Employers, Top of Page		Time: 8:30 a.m. - 10:00 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $49 NAE Members $99 Non-Members (see HR Essentials for special pricing)
AMERICANS WITH DISABILITIES ACT (Part of HR ESSENTIALS) This course will help participants avoid frequent pitfalls related to disability related inquiries, learn about essential job functions, and decipher between permissible and impermissible forms of pre-employment screening. Participants will be provided with a framework for analyzing reasonable accommodations and how to handle threats to workplace safety to avoid disability discrimination in these circumstances. Topics covered: Who is a Qualified Individual with a Disability? Job Requirements: What is an Essential Job Function? What is a Reasonable Accommodation? When Can an Employer Demand Employee Performance and Adherence to Job Standards? When Will an Accommodation Pose an Undue Hardship? How Should an Employer Handle Threats to Workplace Safety Presented by Disabilities?
October 29, 2009 Facilitators: Jim Nelson and Rob Parker, Nevada Association of Employers, Robert Story, Story Law Group Top of Page		Time: 8:30 a.m. - 10:00 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $49 NAE Members $99 Non-Members (see HR Essentials for special pricing)
WORKERS' COMPENSATION (Part of HR ESSENTIALS) This session is a brief overview designed to give the Human Resources Professional a working knowledge of the system. It covers basic topics such as: who are the parties involved in a workers' compensation case, when is a worker covered by workers' compensation, what are the available benefits, what is involved in the process of filing a workers' compensation claim, what are the defenses available to the employer and insurer during the course of workers' compensation claims, and what is involved when a workers' compensation claim is litigated.
November 5, 2009 Facilitators: Laurie Yott and Todd Eikelberger, Attorneys w/Beckett & Yott, Ltd. Top of Page		Time: 8:30 a.m. - 10:00 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $49 NAE Members $99 Non-Members (see HR Essentials for special pricing)
EMPLOYEE HANDBOOKS: what to do and not do HR is responsible for producing and updating an Employee Handbook; in their spare time! Come learn the basic outline of how to create such a document, including what belongs and what does not belong in it. One of the benefits of being a NAE member is a no charge review of Employee Handbooks once they are written. Suggestions for additions and/or deletions are given by experienced NAE professionals.
Reno workshops: January 26, 2010 Facilitator: Carol Eastwick, Nevada Association of Employers Time: 8:30 a.m. - 10:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $59 NAE Members $109 Non-members Top of Page		Carson City workshops: February 4, 2010 Facilitator: Carol Eastwick, Nevada Association of Employers Time: 1:30 p.m. - 3:30 p.m. Where: Casino Fandango 3800 Carson Street, Carson City Fee: $59 NAE members / $109 Non-members
RESUME WRITING: different templates A career necessity for everybody is an up-to-date resume, especially in 2009. Depending on your experience, or lack of experience, there are ways to effectively present your skills and talents. Learn how to create a resume that highlights your strengths and one that gives a snapshot of your achievements or successes.
January 29, 2009 Facilitator: Carol A. Eastwick, Nevada Association of Employers Top of Page		Time: 8:30 a.m. - 10:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $49 NAE Members $99 Non-members
COACHING TOOLS: helping HR stretch their valuable time & expertise As HR professionals and managers, are you feeling pulled in every direction? Do you feel caught in the middle when there is a workforce reduction or when you are asked to provide training with an increasingly limited budget? Learn three ways you can use internal and external coaching skills to stretch your training dollars and enhance employee morale and performance. Include career coaching in your severance packages as a benefit and a Win-Win situation Stretch your training dollars by learning basic coaching skills Use your own talented employees as internal trainers to meet training needs Coaching skills can provide HR Professionals with tools to stretch their training dollars and their time. Be introduced to the basics of how to coach others for excellence and then how to teach your managers to coach their direct reports for increased performance.
February 4, 2009 Facilitator: Kit Prendergast, (multiple certifications as a Coach), Career Connections Top of Page		Time: 8:30 a.m. - 11:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $79 NAE Members $129 Non-members
LEGISLATIVE INSANITY: learn about updates for 2009 ~ Lilly Ledbetter Fair Pay Act Join NAE in their new Legislative Insanity Series about the 2009 updates for federal legislation. The next piece of legislation to be reviewed with the updates effective in January 2009 is the Lilly Ledbetter Fair Pay Act. Each piece of legislation review/update will be offered twice; pick the time and date that works best for you to attend. Bring your questions!
March 19, 2009 Facilitators: Jim Nelson and Rob Parker, Nevada Association of Employers, Robert Story, Story Law Group Top of Page		Time: 8:30 a.m. - 10:00 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $49 NAE Members $99 Non-Members
SPANISH SKILLS: for English speaking management A 8-hour Spanish language immersion program designed to help English speaking supervisors learn how to communicate with Spanish speaking co-workers. Areas of focus are: to improve listening skills and spelling in Spanish to speak clearly in Spanish and to the point to be able to coach others using Spanish
May 5, 12, 18, 26, 2009 (4 days of training at 2 hours a session) Facilitator: Marcel Fernando Schaerer, International Professional Development Services (IPDS)... providing Strategic Organizational Development & Training Top of Page		Time: 8:00 a.m. - 10:00 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $199 NAE Members $395 Non-members
WAGE & HOUR COMPLIANCE: for HR professionals *Who Attends?*Anyone responsible for managing wage / hour decisions in your company can benefit from this information and from having the ability to ask questions in this area. Compliance is a big issue; be proactive and learn about rounding, exempt vs. non-exempt, holiday pay, overtime, etc.
May 4, 2010 Facilitator: Jim Nelson, Nevada Association of Employers Top of Page		Time: 8:30 a.m. - 10:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $59 NAE Members $109 Non-members
THE ”GO” SYSTEM (Get Organized) Many companies are downsizing the workforce, however, none of them are downsizing the workload. To remain highly competitive, even highly successful and profitable companies look for ways to get more done - in less time, with fewer people. “GO” stands for Get Organized! The GO System is a proven, step-by-step process to help people get and stay organized. The system is easy to understand, easy to implement and easy to maintain. Attend this four-hour workshop to help yourself and your staff: Improve abilities to focus and concentrate and eliminate distracting clutter Easily and quickly prioritize workloads in order to get more done in less time Increase individual productivity by 10%-25% the first day after implementation Decrease productivity-killing stress and anxiety Included in the fee for this workshop is a comprehensive and hands-on GO System Implementation Kit with all the resources you need to implement the ideas and processes learned in this workshop as soon as you return to work.
January 20, 2010 Facilitator: Rena Hanks, Rena Hanks Consulting Top of Page		Time: 8:30 a.m. - 12:30 p.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $174 NAE Members $224 Non-members
CAREER SERENDIPITY: seizing opportunities How can career twists and turns, ups and downs, and opportunities that seem to come �out of the blue� be used to build career success? As often is the case in life, you discover things that you were not in quest of for your career. Serendipity occurs when you are observant, recognize viable opportunities and seize the moment to create your own career good luck. Career Serendipity can be your secret advantage in building career success. This energizing and interactive workshop helps participants learn how to create their own career good luck. Attend this workshop and you�ll: Assess your career journey thus far Know what to do when opportunity knocks Understand how to filter opportunities when they come your way Learn how to recognize �career noise� and how to quiet it so you can generate more opportunities Learn the �Four Secrets of Career Serendipity�
March 12, 2009 Facilitator: Barbara Neisendorf, President of Neisendorf & Associates Top of Page		Time: 8:30 a.m. - 12:30 p.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $89 NAE Members $139 Non-members
CONFLICT RESOLUTION: it's about the employee and the customer Learn specific techniques that defuse, redirect and improve challenging situations. Identify and manage personal triggers that get in the way of resolving conflicts. Create a win/win approach to conflict resolution that is non-confrontational, maintains positive interaction and keeps your employees and customers happy.
April 15, 2009 Facilitator: Guy Farmer, MSW Relationship Coach,The Relationship Guy LLC Top of Page		Time: 8:30 a.m. - 11:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $79 NAE Members $129 Non-members
TRAIN THE TRAINER: help your on-the-job trainers Training people on the job is a difficult task that takes patience and job knowledge in order to be effective. Most such trainers are identified because they know how to do the particular task fast, not because they like to train or have skills in that area. Learn the 4 steps to effective training and the important attitude which holds them together for success. Attendees will train others in the class after learning these important steps.
May 13, 2009 Facilitator: Carol A. Eastwick, Nevada Association of Employers Top of Page		Time: 8:30 a.m. - 11:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $59 NAE Members $109 Non-members
JOB DESCRIPTIONS: how to write and use Anyone responsible for writing job descriptions will benefit from learning how to get the required information for such a document and put it together for the most effectiveness in recruiting and interviewing. A template that can be used for different positions in your company and instructions on how to use it is offered. Information on what is important and what is not for a job description is also discussed. Attend this class and “jump start” the task of creating or updating job descriptions in your company. Learning the process and having a template means the job is already started!
Reno workshops: January 14, 2010 Facilitator: Carol A. Eastwick, Nevada Association of Employers Time: 8:30 a.m. - 10:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $59 NAE Members $109 Non-members Top of Page		Carson City workshops: February 11, 2010 Facilitator: Carol Eastwick, Nevada Association of Employers Time: 1:30 p.m. - 3:30 p.m. Where: Casino Fandango 3800 Carson Street, Carson City Fee: $59 NAE members / $109 Non-members
INTERPERSONAL COMMUNICATION (Part 1): building 2-way conversation skills Discover the specific steps that allow you to increase understanding between parties and increase collaboration. Build stronger listening, reflecting and conversational skills in order to promote two-way communication that is more effective than you have now. Clarify what you want to say and say it with greater efficacy and fewer misunderstandings. Build stronger teams that are able to talk with each other to deal with complex interpersonal issues.
June 16, 2009 Facilitator: Guy Farmer, MSW Relationship Coach,The Relationship Guy LLC Top of Page		Time: 8:30 a.m. - 11:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $79 NAE Members $129 Non-members
WORKFORCE INVESTIGATIONS: how & what to do When HR needs to do an investigation in the workplace, it needs to be done “right now” it becomes a high priority. Fortunately, this activity is not done on a regular basis, which makes it critical to have a template or a plan available for that rare occasion. Those attending this class will receive basic information about how investigations need to be conducted and what to do with the information. Learn what information and forms you need to have ready for the time when an investigation is required at your company.
February 16, 2010 Facilitator: Carol Eastwick, Nevada Association of Employers Top of Page		Time: 8:30 a.m. - 10:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $59 NAE Members $109 Non-members
PERFORMANCE APPRAISAL SKILLS: improve performance reviews Managing performance is a critical skill for supervisors and managers in helping their direct reports meet job expectations. The appraisal or review meeting is one of the tools used in this process and an area for development that can increase performance and motivate employees. Learn how your appraisal skills measure up using the Appraisal Skills Inventory and how to increase their effectiveness when giving performance reviews.
July 16, 2009 November 12, 2009 Facilitator: Carol A. Eastwick, Nevada Association of Employers Top of Page		Time: 8:30 a.m. - 11:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $71 NAE Members (includes $12 for the Appraisal Skills Inventory) $121 Non-members (includes $12 for the Appraisal Skills Inventory)
BEHAVIORAL INTERVIEWING: finding out who the applicant really is...! Interviewing is time spent finding out about applicants. It is critical to really determine if the person fits into your culture and can do the stated job. However, that is not an easy task! Behavioral questions are the key to learning about a person, their experience and their abilities, including their attitude. In this class participants will learn first how to determine what they are looking for in an applicant and then how to write questions that will enable them to know if an applicant can meet the expectations of the position requirements. Practicing interviewing scenarios helps attendees gain confidence in the behavioral questions they have created for the position.
Reno workshops: February 3, 2010 Facilitator: Carol A. Eastwick, Nevada Association of Employers Time: 8:30 a.m. - 10:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $59 NAE Members $109 Non-members Top of Page		Carson City workshops: February 18, 2010 Facilitator: Carol A. Eastwick, Nevada Association of Employers Time: 1:30 p.m. - 3:30 p.m. Where: Casino Fandango 3800 Carson Street, Carson City Fee: $59 NAE members / $109 Non-members
ON-BOARDING: a retention tool! A structured orientation process, according to the Department of Labor, helps 66% of new hires stay with a company for longer than three years. Other research indicates that new hires decide whether or not to stay with a company within their first 30 to 90 days of employment. With this information, HR can create a great retention tool with an On-boarding program. Come learn how to set up such a program and what topics need to be included such as what to do on the first day, who to meet, what to do after 90 days and 6 months, and how to measure the success of your on-boarding event.
April 14, 2010 Facilitator: Carol A. Eastwick, Nevada Association of Employers Top of Page		Time: 8:30 a.m. - 10:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $59 NAE Members $109 Non-members
ACCOUNTABILITY THAT WORKS: creating self-responsibility! Individuals and organizations are more effective when they strive to seek clarity in agreements, take ownership, and answer for the results of their actions. Attendees will learn how to: take responsibility using clear agreements empower individuals to own their actions create accountability at all levels of the organization With accountability in your business, you get better results, improved teamwork, and clarity of communication and agreements. Without accountability, you get the blame game, missed deadlines and low morale. Come learn the methods to gain accountability in your organization.
July 23, 2009 Facilitator: Carol A. Eastwick, Nevada Association of Employers Top of Page		Time: 8:30 a.m. - 11:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $59 NAE Members $109 Non-members
SUPERVISORY SUMMER SCHOOL: regulatory issues & interviewing plus reasonable suspicion In this summer school series, attendees will have two tracks to choose from�regulatory issues OR interviewing that includes how to do a �reasonable suspicion� conversation. Choose one or both� The interviewing plus reasonable suspicion series covers how to prepare for an interview and actually find out about an applicant, plus have that difficult conversation if a drug or alcohol issue is of concern. In the regulatory issues series, attendees will review important aspects of employment law, wage & hour, and discipline & discharge, and be able to ask questions of experts in the field.
Interviewing Plus Reasonable Suspicion ONLY (August 4, 2009) Interviewing Plus Reasonable Suspicion AND Regulatory Issues (August 4 & 5, 2009) Facilitator: Carol A. Eastwick, Nevada Association of Employers Time: 8:30 a.m. - 11:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: NAE Members $59 (single class only) $100 (both classes) Non-members $109 (single class only) $200 (both classes)		Regulatory Issues ONLY (August 5, 2009) Interviewing Plus Reasonable Suspicion AND Regulatory Issues (August 4 & 5, 2009) Facilitator: Jim Nelson & Rob Parker, Nevada Association of Employers Time: 8:30 a.m. - 11:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: NAE Members $59 (single class only) $100 (both classes) Non-members $109 (single class only) $200 (both classes) Top of Page
ETHICS 4 EVERYONE: what does that mean? Ethical choices are made by people, not organizations. The essence of the ethics issue is that individuals at some level of the business make a decision and others follow. If people are given the right tools and support, they will be able to make better decisions when placed in difficult, or unethical, situations. Managers and HR professionals can learn from a video and material presented in this class how to develop the tools for employees to understand ethical standards, rules and guidelines in everyday situations, and for management to know how to communicate the values of the company.
August 6, 2009 Facilitator: Carol A. Eastwick, Nevada Association of Employers Top of Page		Time: 8:30 a.m. - 11:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $59 NAE Members $109 Non-members
THREE "C" FORMS OF WORKERS' COMPENSATION: learn how to complete Learn how to fill out these three important forms and manage the risk of workers' compensation for your company, along with a basic overview of how workers' compensation works.
February 23, 2010 Facilitator: Larry Hunt, Hunt Insurance LLC Top of Page		Time: 8:30 a.m. - 10:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $59 NAE Members $109 Non-members
INTERPERSONAL COMMUNICATION (Part 2): building coaching skills This follow-up to the Interpersonal Communication workshop helps attendees practice key communication skills in managing their workplace communications. Learn coaching skills to share with your co-workers so they can communicate through listening, reflecting and promoting two-way conversation. Ongoing practice and planning helps create a new communication environment that leads to better morale and higher productivity.
August 12, 2009 Facilitator: Guy Farmer, MSW Relationship Coach,The Relationship Guy LLC Top of Page		Time: 8:30 a.m. - 11:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $79 NAE Members $129 Non-members
A POSITIVE SUPERVISOR: coaching for challenging economic times This 4-hour program for Spanish-speaking managers and supervisors enables a renewed sense of motivation, passion and increased collaboration in the workplace. Topics include: Embracing responsibility Tackling individual vs. collective expectations to create a company group identity Ten (10) practical components to transform communication in your workplace
August 14, 2009 Facilitator: Marcel Fernando Schaerer, International Professional Development Services (IPDS)... providing Strategic Organizational Development & Training Top of Page		Time: 8:00 a.m. - 12:00 p.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $99 NAE Members $149 Non-members
WORKFORCE PROFESSIONALISM: what is that?! Professionalism in the workforce is difficult to describe and varies from company to company, depending on the individual culture of a business or industry. Our society also dictates that elusive quality of professionalism. There are some benchmarks and parameters to use when setting the workplace tone of your organization. Come learn what they are and join in the discussion with other HR managers to learn how to implement dress codes, behavior and other expectations in your workplace.
August 18, 2009 Facilitator: Carol Eastwick, Nevada Association of Employers Top of Page		Time: 8:30 a.m. - 11:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $59 NAE Members $109 Non-members
ENGAGED EMPLOYEES: how does that happen?! In HR circles, one of the latest buzz words is "engaged employees"; romantic liaisons are not what is meant! Employees who feel they bring value to the workplace and are appreciated for their contributions are self-fulfilled in their work. They are comfortable talking with management and expect their opinions and ideas will be considered. So, how does this happen? Owners, General Managers and HR can direct the changes that will help employees feel valued and involved. Learn some strategies for working with management and employees to increase morale and reduce turnover.
August 20, 2009 Facilitator: Carol Eastwick, Nevada Association of Employers Top of Page		Time: 8:30 a.m. - 11:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $59 NAE Members $109 Non-members
COMPANY BENEFIT PROGRAMS: recruiting & retention tools Strategic Credits Your company benefit programs are great tools for recruiting and retaining valuable employees. Those tht manage benefits within an organization are hard pressed in today's economy to effectively manage employee benefits and their rising costs while still maintaining a competitive program that can be sustained over a long period of time. During this workshop, you will learn various types of benefits; cost drivers; benchmarking data and renewal planning. There will also be tools to effectively manage these programs with employees and financial decision makers including updates on regulatory issues. The presenters have collectively almost 50 years of experience in Human Resources, Insurance Services and State/Federal Mandates and Compliance Issues.
August 25, 2009 Facilitator: Debbie Cunningham, Founder & President CGI Financial & Insurance Services, Carol Ruiz, HR Manager, Click Bond, Inc. Top of Page		Time: 8:30 a.m. - 11:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $79 NAE Members $129 Non-members
EMPLOYEE RELATION CONFLICTS: a toolkit for problem solving Managers everywhere�how many hours in your day do you spend resolving employee conflicts? Would you like to have more time by helping your employees learn how to resolve their own conflicts? Key skills can be learned that help you solve problems effectively, manage challenging workplace situations and reduce staff conflict. The toolkit helps you design a strategy to promote interpersonal communication and develop a proactive, step-by-step approach to resolving problems in the workplace.
August 26, 2009 Facilitator: Guy Farmer, MSW Relationship Coach,The Relationship Guy LLC Top of Page		Time: 8:30 a.m. - 11:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $79 NAE Members $129 Non-members
HR AUDIT CHECKLIST: keep up-to-date and in compliance Are you wondering if your HR Department is in compliance and has all the necessary posters, policies and "who-knows-what-else"? This class will walk you through an HR Audit List and a Checklist will be part of the materials in the handout.
January 12, 2010 Facilitator: Carol Eastwick, Nevada Association of Employers Top of Page		Time: 8:30 a.m. - 10:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $59 NAE Members $109 Non-members
COMMUNICATING WITH HISPANICS: practical solutions in a culturally diverse workplace Today's workplace enjoys a rich cultural diversity in our global environment. This diversity also presents challenges for: effective communication between all members of the workforce addressing productivity, quality and reducing errors preventing on-the-job accidents increasing retention of team members Your value-added benefits: become more aware, recognize diversity and cultural issues in job communications acquire practical skills to be more effective communicating in an environment of mutual respect create situations for problem-solving, communicating, and resolving cultural issues The presenter is a leading authority on workforce development and training, and well qualified based on life experiences, to work with supervisors, managers, HR professionals and business owners in learning how to implement strategies for managing their talent pool.
March 4, 2010 May 5, 2010 Facilitator: Marcel Fernando Schaerer, International Professional Development Services (IPDS)... providing Strategic Organizational Development & Training Top of Page		Time: 8:00 a.m. - noon Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $129 NAE Members $159 Non-Members
TEAMBUILDING: for team leaders The very first line of management in a company is the team leader. They are usually "working" alongside of those they are "leading", because they are technically proficient. However, team leaders usually do not benefit from focused training on what the company expects them to accomplish in this role. Building highly effective and cohesive teams is a primary purpose of the team leader. This workshop enables team leaders to learn how: to create a work environment of collaboration and shared purpose to bring employees together by promoting working interactively to define common goals for the team accomplishments to develop an action plan for success
October 14, 2009 Facilitator: Guy Farmer, MSW Relationship Coach,The Relationship Guy LLC Top of Page		Time: 8:30 a.m. - 11:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $79 NAE Members $129 Non-members
FRONT LINE CORE SKILLS: for team leaders Working team leaders require special skills in order to be effective at leading their peers. Learn how to get along, make decisions and be a role model who motivates your team. Topics to be covered are: Interpersonal Skills: for getting along with team members Problem solving & Decision making: skills to keep work going Training Tips & Team Performance: for helping team members become efficient and effective
Thursdays—February 4, 11, 18, 2010 Wednesdays—May 5, 12, 19, 2010 Tuesdays—Aug 3, 10, 17, 2010 (3 sessions @ 2 hours each) Facilitator: Carol A. Eastwick, Nevada Association of Employers Top of Page		Time—February: 8:30 a.m. - 10:30 a.m. Time—May: 3:00 p.m. - 5:00 p.m. Time—August: 11:00 a.m. - 1:00 p.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $99 NAE Members $149 Non-members
EMPLOYMENT LAW CRACKDOWN: are you ready? In the last few months, the federal government has developed a focus on enforcing employment law. NAE has some solutions to help companies be sure they are in compliance. The topics for this half day seminar are in three areas: Fair Labor Standards Act, Immigrations and Customs Enforcement Guidelines, and the EEOC/OFCCP. New legislation and interpretations will be discussed along with your questions answered based on the latest information from the courts and Washington DC.
Reno Seminar: September 22, 2009Sold Out! September 23, 2009Sold Out! Facilitators: Jim Nelson and Rob Parker, Nevada Association of Employers, Robert Story, Story Law Group Time: 8:30 a.m. - 12:00 noon Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $79 NAE Members $129 Non-Members		Elko Seminar October 7, 2009 Facilitators: Rob Parker, Nevada Association of Employers, Robert Story, Story Law Group Time: 8:30 a.m. - 12:00 noon Where: Red Lion Inn & Casino 2065 Idaho Street, Elko Top of Page
STAFF MORALE: it affects everything Identify the underlying issues that affect morale at your organization. Use everyone's input to create a unified, inclusive plan for building a stronger focus on achieving goals together. Develop morale-building activities that maintain the momentum moving forward. Emphasize people's strengths and interests to increase engaged participation. Learn these skills from a seasoned professional development coach with experience working with individuals, teams and companies.
September 24, 2009 Facilitator: Guy Farmer, MSW Relationship Coach,The Relationship Guy LLC Top of Page		Time: 8:30 a.m. - 11:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $79 NAE Members $129 Non-members
HISPANIC SUPERVISORY SKILLS: communicating job responsibility & expectations Managers, supervisors, and leads can benefit from learning how cultural values and beliefs, including U.S. mainstream business values, standards, and expectations, impact productivity, communication, and the bottom line. Value-added benefits to you: help forge an environment of respect and collaboration learn "Visual Communimaking TM" Skills ~ how to use visual communication tools acquire effective coaching and teaming skills learn how to use a practical model for problem-solving First-time, prospective, and experienced managers and supervisors are encouraged to attend this powerful and transformational workshop. NOTE: If requested, this workshop can be presented using a combination of both English and Spanish, targeting front-line managers and supervisors to be more effective communicators.
February 17 & 18, 2010 (2 days of training) April 21 & 22, 2010 (2 days of training) Facilitator: Marcel Fernando Schaerer, International Professional Development Services (IPDS)... providing Strategic Organizational Development & Training Top of Page		Time: 8:00 a.m. - 1:00 p.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $199 NAE Members $249 Non-members
BEST BOSS: an inventory of what it takes! Every "BOSS", or manager, wants to be the best... or, at least, effective! In a non-threatening environment, take a self-assessment of management skills - connecting people with purpose, encouraging ownership, focusing on smart work, building competence, recognizing achievements, and prespecting the individual. Join in a discussion of the different areas as you gain "best practices" from other participants in developing and utilizing these skills.
October 13, 2009 Facilitator: Carol A. Eastwick, Nevada Association of Employers Top of Page		Time: 8:30 a.m. - 10:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $64 NAE Members (includes cost of self-assessment booklet) $163 Non-members (includes cost of self-assessment booklet)
DELEGATING FOR RESULTS: managing more with less oversight Micromanagers�listen up! Your staff exists to help you with your workload. Those who are afraid to delegate, or don't want to spend the time choosing whom to delegate to, train and follow-up are prime candidates for this workshop. Learn how to identify and build on your employees' strengths while promoting responsible independence. Every manager's dream�! Increase motivation, morale & productivity by giving employees a stake in the work they do. Engage them by increasing their capacity to create results. Focus your managerial skills to get better performance from employees with less oversight. Give yourself a tool designed to develop your team.
October 20, 2009 Facilitator: Guy Farmer, MSW Relationship Coach,The Relationship Guy LLC Top of Page		Time: 8:30 a.m. - 11:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $79 NAE Members $129 Non-members
YOUR TIME: think about it? Time management gurus are everywhere with specific tools to use in managing your time. They all work but not for everybody. Why is this? Because all people are different and need different ways and tools to effectively manage their time. The first step is for individuals to "think" about how they spend their time. Once that is accomplished, the tools can be selected. Come and spend the time in a structured atmosphere to finally determine how you spend your time. The second step is to understand the four types of tasks we all have and then determine on which tasks your time is spent. At that point, prioritizing of tasks is focused and you are again in control of your time!
November 10, 2009 Facilitator: Carol A. Eastwick, Nevada Association of Employers Top of Page		Time: 8:30 a.m. - 11:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $59 NAE Members $109 Non-members
EFFECTIVE MEETINGS: run highly productive business meetings Have you ever spent a bunch of time in some supposedly vital meeting and, when it was over, you had no idea what the meeting was about or what was accomplished? Come learn how to design and facilitate meetings that get goals accomplished and may even be fun to attend. Attendees learn how to: set & achieve meeting goals; design a streamlined agenda; limit rambling & interruptions; reduce off-topic discussion; create effective time limits; reduce interpersonal conflict; and improve communication.
March 30, 2010 Facilitator: Guy Farmer, The Relationship Guy, LLC Top of Page		Time: 8:30 a.m. - 11:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $79 NAE Members $129 Non-members
INTERVIEWING SKILLS: questions for effective interviews Interviewing skills are a developed talent as those interviewing get more effective as they experience more time interviewing. During that learning curve, however, there are pitfalls that can be avoided. In this class participants will learn the "do's & don'ts" of how to discover what the interviewee can provide to the company in terms of meeting the expectations of the position requirements. Practice interviewing scenarios help attendees gain experience and serve as a review for those who interview occasionally. Topics are: musts & preferreds ~ legal issues ~ identifying job-related competencies ~ Yes / NO ??? Do's & Don't's ~ Behavior & Situational Questions
January 22, 2009 Facilitator: Carol A. Eastwick, Nevada Association of Employers Top of Page		Time: 8:30 a.m. - 11:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $59 NAE Members $109 Non-members
PRACTICAL SUPERVISORY TECHNIQUES: for Spanish speaking management A practical road map to better understanding the responsibilities of supervisory functions is provided combining English (70%) and Spanish (30%) in order to bridge cultural similarities and differences. One of the most important roles of a manager is to create an environment of effective communication. Day One is about transformational components when practicing supervisory skills including effective communication designed to motivate and increase productivity. Day Two is coaching job expectations and responsibility in an environment of mutual respect using the newly learned communication skills.
July 24 & 25, 2008 (2 days of training) Facilitator: Marcel Fernando Schaerer, International Professional Development Services (IPDS)... providing Strategic Organizational Development & Training Top of Page		Time: 8:00 a.m. - 1:00 p.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $199 NAE Members $249 Non-members
BACKGROUND CHECKS: why have them and how do they work? In today's recession employment market, pre-employment screening is critical to finding out your applicant's background history before hiring. With Nevada unemployment near 13 percent many job seekers at all levels are willing to do anything to improve their chances of getting hired. Fierce competition for jobs has made it difficult for employers to screen out the most qualified employees. Former Reno police chief, Jim Weston, manages Reno based MCSS, Ltd. Background Investigation Services that serves Nevada and California employers. Jim details what type of applicant background information you can legally access, how the information is obtained, and how pre-employment screening can protect your company from law suits, financial loss, and incompetent employees. Handling risk management is a primary responsibility of the Human Resources department. Are you doing background checks on potential employees? If not, why not? Come find out from an expert why such investigations can mitigate risks for your organization. You will also learn how to establish such a program and “sell” it to senior management.
March 18, 2010 Facilitator: Jim Weston, MCSS, Ltd. (former Chief of Police, Reno, NV) Top of Page		Time: 8:30 a.m. - 10:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $69 NAE Members $119 Non-members
FEDERAL WAGE & HOUR: the Fair Labor Standards Act The Fair Labor Standards Act (commonly known as the 'Wage & Hour Law') is extensive and complex with new regulations. Join Brian Yeskovich, Senior Investigator with the U.S. Department of Labor, as he leads a presentation summarizing the new overtime provisions, as well as the topics below. Joining Brian will be Robert Story, Story Law Group, who will offer his opinions and answer questions from the perspective of a litigator. Bring your questions! Topics covered: Minimum wage Exempt vs. non-exempt Overtime Hours worked Record-keeping
September 24, 2008 Facilitators: Brian Yeskovich, U.S. Department of Labor Robert Story, Story Law Group Top of Page		Time: 8:30 a.m. - 12:00 noon Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $59 NAE Members $109 Non-members
WORKPLACE VIOLENCE PREVENTION: learn how to access orders & prevent liability Employers need the legal and practical tools necessary to protect employees in the workplace. Learn how to access the various protection order systems and be better able to foresee and prevent liability issues relative to domestic violence, stalking & harassment, child protection and prevention of workplace violence. Recent state legislation, especially firearms on company property, is also discussed in this timely presentation.
September 30, 2008 Facilitators: Carol Cooke, Family Court Master, 2nd Judicial District Court, Washoe County Robert W. Story, Story Law Group Top of Page		Time: 8:30 a.m. - 10:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: No Charge - Course is for NAE Members Only
ASSERTIVENESS TRAINING Are you an effective communicator? Would you like to exercise greater influence? Resolve conflicts decisively? Strengthen your professional image? Enhance your self-esteem and gain more visibility? Communication is the most basic human skill and yet many individuals have a difficult time communicating, especially when conflict arises. This workshop will provide you with the skills necessary to communicate more effectively and navigate difficult situations in a respectful and positive manner in both the workplace and in your personal life.
October 1, 2008 Facilitator: Melanie Purdy, PhD, TMCC Counselor on health wellness and communication Top of Page		Time: 8:30 a.m. - 11:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $79 NAE Members $129 Non-members
*YOU'RE NOT* THE PERSON I HIRED!** Unlike typical training programs that focus strictly on interview questions or legal compliance, this program teaches managers to systematize hiring, beginning with the understanding that it can be managed as tightly and predictably as any other company operation. Learn how to avoid the #1 hiring mistake and to find more top quality candidates. The class materials include an effective interviewing guide, a workbook, a CD and a copy of the book by this title written by experts in the executive search business.
October 8, 2008 Facilitator: Steve Conine, President, AccuStaff & Talent Framework in Reno Top of Page		Time: 8:30 a.m. - 11:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $79 NAE Members $129 Non-members
RUNNING WITH THE BIG DOGS: how to get HR recognized & valued!!! If you are wondering how to change the perception of "paper shuffler" to business consultant, you need to learn the attitude and language of those in the "C" suite. HR departments can add value to the bottom line of the organization, however, HR departments are not always perceived as being capable of that important contribution. Those benefitting from this class will have a professional certification and 5+ years of HR experience. The facilitator has 35 years in the HR trenches and has a wealth of experience in different types of companies.
October 23, 2008 Facilitator: Jack Eastwick, MBA, SPHR, Expert System Consultants Top of Page		Time: 8:30 a.m. - 11:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $79 NAE Members $129 Non-members
EMOTIONAL INTELLIGENCE: the hidden factor in workplace success Employees with emotional intelligence have the unique ability to inspire and motivate others to perform at their best. Maximum employee performance and increased profits are the natural results of workplaces where this concept is utilized. But, how does it happen? In this dynamic and interactive 2 part workshop, you will learn what EQ is, the five core EQ competencies, why they are critical in today�s World of Work and how to use these EQ skills in your leadership roles to make a genuine difference. A follow-up teleconference is an integral part of learning and using the EQ material presented in this very effective workshop.
July 17, 2007 Facilitator: Kit Prendergast, Certified Career Management Coach, Career Connections Top of Page		Time: 8:30 a.m. - 4:30 p.m. (one hour lunch) Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $139 NAE Members $189 Non-members
EMAIL ETIQUETTE: learn how to control the e-monster Email is an incredible efficiency tool unless it has taken over your life and your time! Learn some techniques to control the volume of email you get and how to utilize the value of those emails you do answer. And, how do you "file" those emails? Are they as cluttered as your desk?! The etiquette of how to write an email is critical to the success of your email's message. Learn some do's & don'ts for this form of communication and stop the e-monster from controlling your time, your mood and your effectiveness.
April 23, 2008 Facilitator: Carol A. Eastwick, Nevada Association of Employers Top of Page		Time: 8:30 a.m. - 10:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $49 NAE Members $99 Non-members
MANAGE "UP" or "OUT": ways to improve performance or utilize "outplacement" Performance management and outplacement are two very effective tools that can be utilized to manage your workforce and positively affect necessary lay-offs in an organization. Without the knowledge of how to handle these two issues, HR departments may hinder their support of these business needs. Supervisors and Managers are well positioned to help with performance management of their employees as long as they have been trained in this style of on-going appraisal. HR can provide the direction of how to enable the process of moving people out of the organization in a humane and productive manner so the situation is "win-win" for all involved. Attendees will learn these processes and be able to ask questions of a seasoned HR professional.
June 10, 2008 Facilitator: Jack Eastwick, MBA, SPHR, Expert System Consultants Top of Page		Time: 8:30 a.m. - 11:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $79 NAE Members $129 Non-members
COMMUNICATION SKILLS: sharpening tools for more effectiveness Everyone agrees that communication is vital in the workplace, yet many of us complain about a lack of communication in our workplaces. In reality, improving communication starts with each one of us. Attendees do a communication style self-assessment addressing the differing styles in order to appreciate and accept them thus fostering a respectful atmosphere of open communication in the workplace. An action plan is the final step to implement this new understanding in each individual's workplace.
June 10, 2008 Facilitator: Carol A. Eastwick, Nevada Association of Employers Top of Page		Time: 8:30 a.m. - 11:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $59 NAE Members plus $12 for the Communication Style Inventory $109 Non-members plus $12 for the Communication Style Inventory
PRESENT WITHOUT FEAR: practice and improve presentation skills Public speaking is the number one fear of most people. Learn how to prepare and deliver presentations; receive feedback on an actual presentation and guidelines for future speaking events.
August 8, 2007 Facilitator: Carol A. Eastwick, Nevada Association of Employers Top of Page		Time: 8:30 a.m. - 10:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $39 NAE Members plus $12 for the Presentation Skills Profile $89 Non-members plus $12 for the Presentation Skills Profile
"JUST GIVE ME ONE MORE MINUTE" Are you interested in something new and different for your staff? Are they feeling overwhelmed by the crunch of time and energy in their daily work routines? This unique time management training and coaching opportunity may be your answer. In this fun, lively workshop, you will learn 7 ways to create more time and energy for yourself using the best of technology and several new innovative time management ideas. Come ready to relax, laugh and learn how to grab "just one more minute"!
August 22, 2007 Facilitator: Kit Prendergast, Certified Career Management Coach, Career Connections Top of Page		Time: 8:30 a.m. - 12:30 p.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $139 NAE Members $189 Non-members
SOCIAL INTELLIGENCE: taking EQ to the next level Some people have "magnetic" personalities. Everyone knows who they are; everyone wants to know or work with them. How do they do it? These individuals have mastered the art of social intelligence (SI) and it makes all the difference. SI goes over and beyond emotional intelligence (EQ) into the world of our complicated social interactions with others. In this engaging interactive course you will learn the five SI competencies, how SI builds on your EQ skills; and then practice the five specific SI skills critical for getting along with others and winning their active cooperation in today's tough work world.
September 11 and 18, 2007 (2 sessions) Facilitator: Kit Prendergast, Certified Career Management Coach, Career Connections Top of Page		Time: 8:30 a.m. - 12:30 p.m. (September 11th session) 8:30 a.m. - 11:30 a.m. (September 18th session) Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $139 NAE Members $189 Non-members
FUTURE OF I-9's On October 1, 2007, A.B. 383 will become effective. This new law gives the Nevada Tax Commission the authority to fine employers in the state of Nevada if they unlawfully hire or employ �unauthorized aliens�. This new law shines a light on the I-9 process now more than ever. Employers MUST exercise due diligence in satisfactorily completing I-9�s on ALL new hires. This informative session will give you important updates about I-9 regulations, and allow you to ask an expert the questions you might have to resolve issues in your workplace.
September 26, 2007 Facilitator: Jacqueline Longnecker, Employment Verification Resources, Inc. Top of Page		Time: 8:30 a.m. - 10:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $49 NAE Members $98 Non-members
HARASSMENT-free WORKPLACE: effective behaviors for a respectful environment Take the guesswork out of harassment and create a harassment-free workplace. Participants gain awareness of their own attitudes and learn new behaviors to increase respectful interpersonal communication. Learn workplace strategies to create an inclusive and collaborative environment.
October 2, 2007 Facilitator: Guy Farmer, MSW Relationship Coach,The Relationship Guy LLC Top of Page		Time: 8:30 a.m. - 11:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $69 NAE Members $119 Non-members
INTRODUCTION TO CHILD SUPPORT ENFORCEMENT Join an expert to get an explanation of how to correctly fill out the state paperwork associated with the attachment of wages for child support. Get a general introduction of child support enforcement followed by an in-depth review of these two subjects: 1�court ordered child support collection; 2�court ordered health insurance (national medical support notice). You will get an overview of the State Collection & Disbursement Unit (SCADU), plus the opportunity to have your questions answered.
October 3, 2007 Facilitator: Margaret "Margie" Adams, Social Welfare Manager, Child Support Enforcement Top of Page		Time: 10:30 a.m. - 12:00 noon Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $39 NAE Members $89 Non-members
WAR FOR TALENT: retaining the best and the brightest Are you prepared for the talent war? Its not just about the upcoming shortage of labor; its also about a shortage of talented, innovative knowledge workers. Everyone understands the pain of losing your best employees to competitors while you continue to struggle to recruit for growth. Now is the time to focus on aligning and engaging your workforce. Participants will learn: Understand the factors driving the war for talent ~ is the threat real? Learn when and why employees decide to leave their jobs Share best practices for understanding attrition from an inside out perspective Learn how to develop a culture where people want to stay Create a roadmap to improve employee retention in your organization
November 9, 2007 Facilitator: Connie Johnson, SPHR, Managing Director, Talent Framework Top of Page		Time: 8:30 a.m. - 11:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $69 NAE Members / $119 Non-Members
Employment Law Overview: the basics The class covers the basics of Discrimination, Harassment, Retaliation, ADA, and FMLA to give a Super-visor and beginning HR Generalist an overview of the important legislation regarding employees.
Reno workshops: January 19, 2010 Facilitators: Robert Parker, NAE & Robert Story, Story Law Group Time: 8:30 a.m. - 10:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $59 NAE members / $109 Non-members Top of Page		Carson City workshops: February 3, 2010 Facilitators: Robert Parker, NAE & Robert Story, Story Law Group Time: 8:30 a.m. - 10:30 a.m. Where: Casino Fandango 3800 Carson Street, Carson City Fee: $59 NAE members / $109 Non-members
Computer Coaching: individualized help with relevant needs Most people are self-taught computer users who complete their tasks, not knowing they could be more efficient by learning new tools. Help your employees be more proficient in their jobs with shortcuts and time savers. Coaching is at your business with the employee using their computer, your business programs and at your convenience. Gail Doyle, NAE's office manager, is also an expert computer coach with years of experience helping computer users with one-on-one training. Areas of expertise are Word, Excel, PowerPoint, Access, Windows and the Internet.
Fee: $75 per hour includes customized “checklists” to be used as reference material Top of Page		Contact: Gail Doyle at 329-4241 or GDoyle @ nae-online.org
RE-BUILDING TEAMS: for the new business climate Have lay-offs altered the make-up of your teams? Are your different departments or team members required to do more with less? All businesses whether large or small have been affected by the economy of 2009. Get ready for the new business climate in 2010 by energizing your teams with new skills and attitudes. Learn communication techniques and methods to handle resentments or conflicts in order to move ahead with your new plans.
January 21, 2010 Facilitator: Guy Farmer, MSW Relationship Coach, The Relationship Guy LLC Top of Page		Time: 8:30 a.m. - 11:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $79 NAE members / $129 Non-members
COMMUNICATING with OTHERS: two-way conversation Creating effective two-way conversations is difficult due to the words we have to use! Learn coaching skills to share with your co-workers so they can communicate through listening, reflecting and promoting understanding. Ongoing practice of the tools for two-way conversations helps create a new communication environment that leads to better morale and higher productivity.
February 24, 2010 Facilitator: Guy Farmer, MSW Relationship Coach, The Relationship Guy LLC Top of Page		Time: 8:30 a.m. - 11:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $79 NAE members / $129 Non-members
Supervisor JOB Essentials: learn & review key business tools Many business aspects of being a supervisor are necessary to know and to keep up-dated on with new information and different tools for more efficiency / effectiveness. Pick and choose the topics of interest OR attend all 4 sessions to obtain Supervisor JOB Essentials Certificate. Each session is 2 hours with one or two topics. Fee per each of the 4 sessions: $59 NAE members / $109 Non-members
#1— Employment Law Overview: the basics ~ Facilitated by Robert Parker, NAE & Robert Story, Story Law Group The class covers the basics of Discrimination, Harassment, Retaliation, ADA, and FMLA to give a Super-visor and beginning HR Generalist an overview of the important legislation regarding employees.
Reno workshops: January 19, 2010 Where: NAE Office 8725 Technology Way, Suite A, Reno Top of Page		Carson City workshop: February 3, 2010 Time: 8:30 a.m. - 10:30 a.m. Where: Casino Fandango 3800 Carson Street, Carson City
#2— Wage & Hour Basics ~ Facilitated by Jim Nelson, NAE The class covers the basics of Wage & Hour to help a Supervisor and beginning HR Generalist understand the rules and regulations governing pay and other related issues.
#2— “Reasonable Suspicion” Calls ~ Facilitated by Carol A. Eastwick, NAE If and when a Supervisor or HR Manager needs to make a call regarding “Reasonable Suspicion” related to drugs and/or alcohol, it is important to know what to do and what to say. This class addresses those issues with a script and complete directions in order to avoid legal difficulties.
Reno workshops: February 2, 2010 Time: 8:30 a.m. - 10:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Top of Page		Carson City workshop: February 10, 2010 Time: 8:30 a.m. - 10:30 a.m. Where: Casino Fandango 3800 Carson Street, Carson City
#3— Discipline & Discharge ~ Facilitated by Jim Nelson, NAE The class covers the basics of disciplining and discharging employees in order to help Supervisors and beginning HR Generalists be aware of the “best practices” in these areas.
Reno workshops: January 12, 2010 Time: 8:30 a.m. - 10:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Top of Page		Carson City workshop: February 17, 2010 Time: 8:30 a.m. - 10:30 a.m. Where: Casino Fandango 3800 Carson Street, Carson City
#4— Behavioral Safety - OSHA ~ Facilitated by Katie Hinckley, CEM, CET, CHMM, Certified Environmental & Safety Consultant / Trainer The class discusses the value of approaching safety issues from a behavioral point-of-view along with information on OSHA requirements.
Reno workshops: January 26, 2010 Time: 9:00 a.m. - 11:00 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Top of Page		Carson City workshop: February 24, 2010 Time: 9:00 a.m. - 11:00 a.m. Where: Casino Fandango 3800 Carson Street, Carson City
Supervisor PEOPLE Essentials: learn & review key business tools There are many business aspects of being a supervisor that are necessary to know and to keep up-dated on with new information and different tools for more efficiency / effectiveness. Pick and choose the topics of interest OR attend all 4 sessions. Each session is 2 hours with one or two topics. Pick and choose the topics of interest OR attend all 4 sessions to obtain Supervisor PEOPLE Essentials Certificate. Each session is 2 hours with one or two topics. Fee per each of the 4 sessions: $59 NAE members / $109 Non-members
#1— Leading & Managing Facilitated by Carol A. Eastwick, NAE An understanding of personalities, communication and being a role model are critical skills in knowing how to lead and manage others.
Reno workshops: March 3, 2010 Where: NAE Office 8725 Technology Way, Suite A, Reno Top of Page		Carson City workshop: March 9, 2010 Time: 8:30 a.m. - 10:30 a.m. Where: Casino Fandango 3800 Carson Street, Carson City
#2— Interviews based on the Job ~ Facilitated by Carol A. Eastwick, NAE Supervisors need to learn how to create behavioral questions in order to have more effective results from the time spent talking with job applicants.
Reno workshops: March 10, 2010 Time: 8:30 a.m. - 10:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Top of Page		Carson City workshop: March 16, 2010 Time: 8:30 a.m. - 10:30 a.m. Where: Casino Fandango 3800 Carson Street, Carson City
#3— Workplace Environment ~ Facilitated by by Carol A. Eastwick, NAE Employee issues, including harassment and discrimination, many times are precipitated by a workplace environment that is not conducive to positive and productive attitudes amongst employees and management. This class explores the value of being professional and treating everyone with respect.
Reno workshops: March 17, 2010 Time: 8:30 a.m. - 10:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Top of Page		Carson City workshop: March 23, 2010 Time: 8:30 a.m. - 10:30 a.m. Where: Casino Fandango 3800 Carson Street, Carson City
#4— Performance Management ~ Facilitated by Carol A. Eastwick, NAE Giving constructive feedback to employees is a most difficult task…and a critically important one in order to help employees understand expectations and embrace challenges in their personal growth.
Reno workshops: February 23, 2010 Time: 8:30 a.m. - 10:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Top of Page		Carson City workshop: March 30, 2010 Time: 8:30 a.m. - 10:30 a.m. Where: Casino Fandango 3800 Carson Street, Carson City
I-9 Record Keeping: basics on forms Common questions by HR include how to fill out the I-9 forms correctly, which version is the latest, how to verify Social Security numbers, how to read a Green Card, etc., etc., etc. Ask your questions of an expert and learn how to keep legal issues away from your workplace.
February 9, 2010 Facilitator: David Moss, Sr. Special Agent, US Immigration & Customs Enforcement Top of Page		Time: 8:30 a.m. - 10:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $59 NAE members / $109 Non-members
EMPLOYEE RELATIONS: how to “engage” employees for retention Due to the recent economic insecurities in the workplace, all employers need to be aware of a concern that retaining employees may be in jeopardy when the “upturn” occurs…and it will. Even if your business has not had lay-offs or belt tightening programs (i.e. pay furlough, 401K match reduction, etc.), polls are showing that employees need to be involved in the business so they feel valued and important. Engaging employees not only serves as a retention tool, it also drives higher productivity.
April 21, 2010 Facilitator: Carol A. Eastwick, Nevada Association of Employers Top of Page		Time: 8:30 a.m. - 10:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $59 NAE members / $109 Non-members
I-9 Employment Law: SS# verification HR Managers are responsible for the veracity of the I-9 documents and especially the SS numbers of their employees. Learning how to comply in this critical area and how to avoid legal issues is a risk mitigating responsibility that is sometimes quite difficult to understand and implement in the workplace. Learn from an expert and ask those questions where the answers are not easily available.
February 10, 2010 Facilitator: David Moss, Sr. Special Agent, US Immigration & Customs Enforcement Top of Page		Time: 8:30 a.m. - 10:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $59 NAE members / $109 Non-members
I-9 IMAGE program: ICE Mutual Agreement between Government & Employers Owners and Executive managers of companies are the major players in mitigating risk for a business. Learn a series of best practices, strengthen hiring practices, and reduce unlawful employment using information from a government agency. This is very similar to when OSHA does an inspection identifying safety issues with suggestions of how to comply in order to avoid penalty issues.
February 11, 2010 Facilitator: David Moss, Sr. Special Agent, US Immigration & Customs Enforcement Top of Page		Time: 8:30 a.m. - 10:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $59 NAE members / $109 Non-members
Employment Law: EEOC (ADA, LLedb.) The legislative landscape is constantly changing requiring HR to keep up with all the changes the courts and legislators make each year. Come learn the latest information on ADA, the Lilly Ledbetter Pay Act and other EEOC issues and how they may impact your workforce. Bring your questions!
April 8, 2010 Facilitators: Rob Parker, NAE and Robert Story, Story Law Group Top of Page		Time: 8:30 a.m. - 10:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $59 NAE members / $109 Non-members
Employment Law: DOL (FMLA) The legislative landscape is constantly changing requiring HR to keep up with all the changes the courts and legislators make each year. Come learn the latest information on FMLA and how it may impact your workforce. Bring your questions!
March 23, 2010 Facilitators: Rob Parker, NAE and Robert Story, Story Law Group Top of Page		Time: 8:30 a.m. - 10:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $59 NAE members / $109 Non-members
“MOD RATE” of Workers' Compensation: the key to workers' comp claims Costs associated with a single claim or several smaller claims can raise modification rates drastically and may even double the cost of workers' compensation insurance for your company. This can affect the bottom line of even the most stable Nevada employers and cause a rate change for up to five years. HR needs to manage claims as it is in the best interest of the company. Find out what these driving factors are and what you can do about reducing severity and activity of claims. Come learn about mod calculation, class code issues and general cost factors and how you can help to reduce these expenses.
March 10, 2010 Facilitators: Larry Hunt, Larry Hunt Insurance, LLC Top of Page		Time: 8:30 a.m. - 10:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $59 NAE members / $109 Non-members

NAE Cancellation and Refund Policy If you are unable to attend a workshop session for which you are registered, and have not contacted NAE five (5) business days prior to the date of the workshop to cancel, you will be charged the workshop fee. Refunds will be issued ONLY if cancellation notice is given five (5) business days prior to the workshop. If you cannot attend a workshop for which you have registered, you may send someone in your place, or contact NAE in advance to arrange a transfer to a future session of your choice. A transfer to another workshop must be completed within one year of the date of the originally scheduled workshop. NAE workshops on-site at your place of business: NAE can customize any of the workshops found in this calendar, tailoring them to your own specific needs, and present them to your staff members on-site. In addition to our public and on-site training programs, we offer one-on-one coaching services and custom-design training on a wide range of topics. For more information on any of our training programs, or if you have a training need that does not match one of the offerings listed in this calendar, contact our Training Department. Top of Page

— NAE Training Calendar — New Certificate Programs

Update your skills in 2010…

Human Resources Professionals

Managers, Supervisors and Team Leaders

Owners, Presidents, Directors, General Managers, etc.

Electives

How to Register

HRCI Information

DON'T SEE A CLASS THAT YOU NEED?

ALL CLASSES

SUPERVISORY SKILLS I: what every supervisor needs to know & review

SUPERVISOR'S MANAGEMENT ROLE: motivating performance

HR ESSENTIALS: a review & update

PROPER RECORD RETENTION

FAMILY AND MEDICAL LEAVE ACT (Part of HR ESSENTIALS)

WORKPLACE SAFETY (Part of HR ESSENTIALS)

DISCRIMINATION AND HARASSMENT UPDATE (Part of HR ESSENTIALS)

AMERICANS WITH DISABILITIES ACT (Part of HR ESSENTIALS)

WORKERS' COMPENSATION (Part of HR ESSENTIALS)

EMPLOYEE HANDBOOKS: what to do and not do

RESUME WRITING: different templates

COACHING TOOLS: helping HR stretch their valuable time & expertise

LEGISLATIVE INSANITY: learn about updates for 2009 ~ Lilly Ledbetter Fair Pay Act

SPANISH SKILLS: for English speaking management

WAGE & HOUR COMPLIANCE: for HR professionals

THE ”GO” SYSTEM (Get Organized)

CAREER SERENDIPITY: seizing opportunities

CONFLICT RESOLUTION: it's about the employee and the customer

TRAIN THE TRAINER: help your on-the-job trainers

JOB DESCRIPTIONS: how to write and use

INTERPERSONAL COMMUNICATION (Part 1): building 2-way conversation skills

WORKFORCE INVESTIGATIONS: how & what to do

PERFORMANCE APPRAISAL SKILLS: improve performance reviews

BEHAVIORAL INTERVIEWING: finding out who the applicant really is...!

ON-BOARDING: a retention tool!

ACCOUNTABILITY THAT WORKS: creating self-responsibility!

SUPERVISORY SUMMER SCHOOL: regulatory issues & interviewing plus reasonable suspicion

ETHICS 4 EVERYONE: what does that mean?

THREE "C" FORMS OF WORKERS' COMPENSATION: learn how to complete

INTERPERSONAL COMMUNICATION (Part 2): building coaching skills

A POSITIVE SUPERVISOR: coaching for challenging economic times

WORKFORCE PROFESSIONALISM: what is that?!

ENGAGED EMPLOYEES: how does that happen?!

COMPANY BENEFIT PROGRAMS: recruiting & retention tools Strategic Credits

EMPLOYEE RELATION CONFLICTS: a toolkit for problem solving

HR AUDIT CHECKLIST: keep up-to-date and in compliance

COMMUNICATING WITH HISPANICS: practical solutions in a culturally diverse workplace

TEAMBUILDING: for team leaders

FRONT LINE CORE SKILLS: for team leaders

EMPLOYMENT LAW CRACKDOWN: are you ready?

STAFF MORALE: it affects everything

HISPANIC SUPERVISORY SKILLS: communicating job responsibility & expectations

BEST BOSS: an inventory of what it takes!

DELEGATING FOR RESULTS: managing more with less oversight

YOUR TIME: think about it?

EFFECTIVE MEETINGS: run highly productive business meetings

INTERVIEWING SKILLS: questions for effective interviews

PRACTICAL SUPERVISORY TECHNIQUES: for Spanish speaking management

BACKGROUND CHECKS: why have them and how do they work?

FEDERAL WAGE & HOUR: the Fair Labor Standards Act

WORKPLACE VIOLENCE PREVENTION: learn how to access orders & prevent liability

ASSERTIVENESS TRAINING

YOU'RE NOT THE PERSON I HIRED!

RUNNING WITH THE BIG DOGS: how to get HR recognized & valued!!!

EMOTIONAL INTELLIGENCE: the hidden factor in workplace success

EMAIL ETIQUETTE: learn how to control the e-monster

MANAGE "UP" or "OUT": ways to improve performance or utilize "outplacement"

COMMUNICATION SKILLS: sharpening tools for more effectiveness

PRESENT WITHOUT FEAR: practice and improve presentation skills

"JUST GIVE ME ONE MORE MINUTE"

SOCIAL INTELLIGENCE: taking EQ to the next level

FUTURE OF I-9's

HARASSMENT-free WORKPLACE: effective behaviors for a respectful environment

INTRODUCTION TO CHILD SUPPORT ENFORCEMENT

WAR FOR TALENT: retaining the best and the brightest

Employment Law Overview: the basics

Computer Coaching: individualized help with relevant needs

RE-BUILDING TEAMS: for the new business climate

COMMUNICATING with OTHERS: two-way conversation

Supervisor JOB Essentials: learn & review key business tools

— NAE Training Calendar —
New Certificate Programs

Managers, Supervisors and
Team Leaders

**YOU'RE NOT THE PERSON I HIRED!**