— NAE Training Calendar —
New Certificate Programs

Update your skills in 2010…

Certificate Series
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Human Resources Professionals NAE is offering an opportunity for you to update your skills and learn new tools to help with all the various tasks you have responsibility for in your business. These topics have been requested by NAE members and designed to be very practical and relevant. Attend them all and earn a Certificate. Classes in the Series can be attended by anyone interested in that topic. HR Series Classes are 2 hours and a great value at $59 per class.
HR Generalist Series BEHAVIORAL INTERVIEWING: who the applicant really is...! EMPLOYEE HANDBOOKS: what to do, what not to do EMPLOYMENT LAW OVERVIEW: the basics I-9 RECORD KEEPING: basics on forms JOB DESCRIPTIONS: how to write and use ON-BOARDING: a retention tool! PROPER RECORD RETENTION RECRUITING & READING RESUMES		HR Management Series DRUG & ALCOHOL POLICIES EMPLOYEE RELATIONS: how to “engage” EMPLOYMENT LAW ~ DOL (FMLA) EMPLOYMENT LAW ~ EEOC (ADA, LLedb.) HR AUDIT CHECKLIST: keep in compliance HR METRICS: for human capital programs I-9 EMPLOYMENT LAW: SS# verification WORKERS' COMPENSATION: affects the bottom line WAGE & HOUR COMPLIANCE: for HR professionals WORKFORCE INVESTIGATIONS: how & what to do
Managers, Supervisors and Team Leaders Management levels that work directly with and are responsible for meeting company goals through the workforce efforts can benefit from the practical and relevant tools offered in these workshops some of which are multiple sessions.		Owners, Presidents, Directors, General Managers, etc. Senior Management also needs to be involved in learning about new trends in management and keeping up-to-date on legal issues. These classes will vary in time and price depending on the topics and presenters.
Management Series FRONT LINE CORE SKILLS: for team leaders HISPANIC SUPERVISORY SKILLS MANAGEMENT ROLES (communication/leadership styles) SUPERVISOR “JOB” ESSENTIALS ~ 4 sessions SUPERVISOR “PEOPLE” ESSENTIALS ~ 4 sessions SUPERVISOR'S MANAGEMENT ROLE ~ 4 sessions		Sr. Management Series ACCOUNTABILITY FOR MANAGERS: that works! “BEST BOSS” INVENTORY ETHICS 4 EVERYONE I-9 IMAGE PROGRAM WORKPLACE CULTURE & POLICIES WORKPLACE RISK FACTORS: (workers' comp; terminations; discrimination; etc.)
Electives All areas of the workplace can benefit when learning about different subjects and new disciplines that might enhance their skills and develop potential talents.		Electives BACKGROUND CHECKS: why have them COMMUNICATING WITH HISPANICS: practical solutions COMMUNICATING WITH OTHERS: two-way conversation COMPUTER COACHING: individualized help CONFLICT RESOLUTION: how to defuse EFFECTIVE MEETINGS: run highly productive meetings EXCELLENT CUSTOMER SERVICE: how to get it! PROBLEM SOLVING: basic working template RE-BUILDING TEAMS: for the new business climate TEAMBUILDING: for team leaders The “GO” System: getting organized USERRA: compliance, rights of uniformed service members
How to Register 1) Click on a course name to review the course description and dates of classes currently being offered (if a link is inactive, it means that the course is not being offered at this time). 2) To register for a course, click on the desired course date. Now Accepting: Map: NAE office		HRCI Information NAE courses approved for HRCI certification are identified below by this symbol. NOTE: The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute's criteria to be pre-approved for recertification credit.
ALPHABETICAL LISTING OF COURSES		COURSE LISTING BY MONTH
Accountability That Works: creating self-responsibility! Americans with Disabilities Act * Interpersonal Communication: Part 1		Interpersonal Communication: Part 2 Interviewing Skills: for effective interviews Legislative Insanity: updates for 2009 NAE CANCELLATION AND REFUND POLICY NAE WORKSHOPS ON-SITE
DON'T SEE A CLASS THAT YOU NEED? In a continuing effort to provide relevant training classes for our members, we welcome and encourage our members' feedback regarding new classes which NAE should consider offering. Please enter your description of any additional classes which would benefit your organization, and click on the "Submit" button. Name: Email: Phone:
ALL CLASSES
ACCOUNTABILITY THAT WORKS: creating self-responsibility! Individuals and organizations are more effective when they strive to seek clarity in agreements, take ownership, and answer for the results of their actions. Attendees will learn how to: take responsibility using clear agreements empower individuals to own their actions create accountability at all levels of the organization With accountability in your business, you get better results, improved teamwork, and clarity of communication and agreements. Without accountability, you get the blame game, missed deadlines and low morale. Come learn the methods to gain accountability in your organization.
TBA Facilitator: Carol A. Eastwick, Nevada Association of Employers Top of Page		Time: 8:30 a.m. - 11:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $59 NAE Members $109 Non-members
AMERICANS WITH DISABILITIES ACT (Part of HR ESSENTIALS) This course will help participants avoid frequent pitfalls related to disability related inquiries, learn about essential job functions, and decipher between permissible and impermissible forms of pre-employment screening. Participants will be provided with a framework for analyzing reasonable accommodations and how to handle threats to workplace safety to avoid disability discrimination in these circumstances. Topics covered: Who is a Qualified Individual with a Disability? Job Requirements: What is an Essential Job Function? What is a Reasonable Accommodation? When Can an Employer Demand Employee Performance and Adherence to Job Standards? When Will an Accommodation Pose an Undue Hardship? How Should an Employer Handle Threats to Workplace Safety Presented by Disabilities?
TBA Facilitators: Jim Nelson and Rob Parker, Nevada Association of Employers, Robert Story, Story Law Group Top of Page		Time: 8:30 a.m. - 10:00 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $49 NAE Members $99 Non-Members (see HR Essentials for special pricing)
A POSITIVE SUPERVISOR: coaching for challenging economic times This 4-hour program for Spanish-speaking managers and supervisors enables a renewed sense of motivation, passion and increased collaboration in the workplace. Topics include: Embracing responsibility Tackling individual vs. collective expectations to create a company group identity Ten (10) practical components to transform communication in your workplace
TBA Facilitator: Marcel Fernando Schaerer, International Professional Development Services (IPDS)... providing Strategic Organizational Development & Training Top of Page		Time: 8:00 a.m. - 12:00 p.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $99 NAE Members $149 Non-members
ASSERTIVENESS TRAINING Are you an effective communicator? Would you like to exercise greater influence? Resolve conflicts decisively? Strengthen your professional image? Enhance your self-esteem and gain more visibility? Communication is the most basic human skill and yet many individuals have a difficult time communicating, especially when conflict arises. This workshop will provide you with the skills necessary to communicate more effectively and navigate difficult situations in a respectful and positive manner in both the workplace and in your personal life.
TBA Facilitator: Melanie Purdy, PhD, TMCC Counselor on health wellness and communication Top of Page		Time: 8:30 a.m. - 11:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $79 NAE Members $129 Non-members
BACKGROUND CHECKS: why have them and how do they work? In today's recession employment market, pre-employment screening is critical to finding out your applicant's background history before hiring. With Nevada unemployment near 13 percent many job seekers at all levels are willing to do anything to improve their chances of getting hired. Fierce competition for jobs has made it difficult for employers to screen out the most qualified employees. Former Reno police chief, Jim Weston, manages Reno based MCSS, Ltd. Background Investigation Services that serves Nevada and California employers. Jim details what type of applicant background information you can legally access, how the information is obtained, and how pre-employment screening can protect your company from law suits, financial loss, and incompetent employees. Handling risk management is a primary responsibility of the Human Resources department. Are you doing background checks on potential employees? If not, why not? Come find out from an expert why such investigations can mitigate risks for your organization. You will also learn how to establish such a program and “sell” it to senior management.
TBA Facilitator: Jim Weston, MCSS, Ltd. (former Chief of Police, Reno, NV) Top of Page		Time: 8:30 a.m. - 10:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $69 NAE Members $119 Non-members
BEHAVIORAL INTERVIEWING: finding out who the applicant really is...! Interviewing is time spent finding out about applicants. It is critical to really determine if the person fits into your culture and can do the stated job. However, that is not an easy task! Behavioral questions are the key to learning about a person, their experience and their abilities, including their attitude. In this class participants will learn first how to determine what they are looking for in an applicant and then how to write questions that will enable them to know if an applicant can meet the expectations of the position requirements. Practicing interviewing scenarios helps attendees gain confidence in the behavioral questions they have created for the position.
Reno workshops: TBA Facilitator: Carol A. Eastwick, Nevada Association of Employers Time: 8:30 a.m. - 10:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $59 NAE Members $109 Non-members Top of Page		Carson City workshops: TBA Facilitator: Carol A. Eastwick, Nevada Association of Employers Time: 1:30 p.m. - 3:30 p.m. Where: Casino Fandango 3800 Carson Street, Carson City Fee: $59 NAE members / $109 Non-members
BEST BOSS: an inventory of what it takes! Every "BOSS", or manager, wants to be the best... or, at least, effective! In a non-threatening environment, take a self-assessment of management skills - connecting people with purpose, encouraging ownership, focusing on smart work, building competence, recognizing achievements, and prespecting the individual. Join in a discussion of the different areas as you gain "best practices" from other participants in developing and utilizing these skills.
TBA Facilitator: Carol A. Eastwick, Nevada Association of Employers Top of Page		Time: 8:30 a.m. - 10:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $64 NAE Members (includes cost of self-assessment booklet) $163 Non-members (includes cost of self-assessment booklet)
CAREER SERENDIPITY: seizing opportunities How can career twists and turns, ups and downs, and opportunities that seem to come �out of the blue� be used to build career success? As often is the case in life, you discover things that you were not in quest of for your career. Serendipity occurs when you are observant, recognize viable opportunities and seize the moment to create your own career good luck. Career Serendipity can be your secret advantage in building career success. This energizing and interactive workshop helps participants learn how to create their own career good luck. Attend this workshop and you�ll: Assess your career journey thus far Know what to do when opportunity knocks Understand how to filter opportunities when they come your way Learn how to recognize �career noise� and how to quiet it so you can generate more opportunities Learn the �Four Secrets of Career Serendipity�
TBA Facilitator: Barbara Neisendorf, President of Neisendorf & Associates Top of Page		Time: 8:30 a.m. - 12:30 p.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $89 NAE Members $139 Non-members
COACHING TOOLS: helping HR stretch their valuable time & expertise As HR professionals and managers, are you feeling pulled in every direction? Do you feel caught in the middle when there is a workforce reduction or when you are asked to provide training with an increasingly limited budget? Learn three ways you can use internal and external coaching skills to stretch your training dollars and enhance employee morale and performance. Include career coaching in your severance packages as a benefit and a Win-Win situation Stretch your training dollars by learning basic coaching skills Use your own talented employees as internal trainers to meet training needs Coaching skills can provide HR Professionals with tools to stretch their training dollars and their time. Be introduced to the basics of how to coach others for excellence and then how to teach your managers to coach their direct reports for increased performance.
TBA Facilitator: Kit Prendergast, (multiple certifications as a Coach), Career Connections Top of Page		Time: 8:30 a.m. - 11:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $79 NAE Members $129 Non-members
COMMUNICATION SKILLS: sharpening tools for more effectiveness Everyone agrees that communication is vital in the workplace, yet many of us complain about a lack of communication in our workplaces. In reality, improving communication starts with each one of us. Attendees do a communication style self-assessment addressing the differing styles in order to appreciate and accept them thus fostering a respectful atmosphere of open communication in the workplace. An action plan is the final step to implement this new understanding in each individual's workplace.
TBA Facilitator: Carol A. Eastwick, Nevada Association of Employers Top of Page		Time: 8:30 a.m. - 11:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $59 NAE Members plus $12 for the Communication Style Inventory $109 Non-members plus $12 for the Communication Style Inventory
COMMUNICATING WITH HISPANICS: practical solutions in a culturally diverse workplace Today's workplace enjoys a rich cultural diversity in our global environment. This diversity also presents challenges for: effective communication between all members of the workforce addressing productivity, quality and reducing errors preventing on-the-job accidents increasing retention of team members Your value-added benefits: become more aware, recognize diversity and cultural issues in job communications acquire practical skills to be more effective communicating in an environment of mutual respect create situations for problem-solving, communicating, and resolving cultural issues The presenter is a leading authority on workforce development and training, and well qualified based on life experiences, to work with supervisors, managers, HR professionals and business owners in learning how to implement strategies for managing their talent pool.
TBA TBA Facilitator: Marcel Fernando Schaerer, International Professional Development Services (IPDS)... providing Strategic Organizational Development & Training Top of Page		Time: 8:00 a.m. - noon Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $129 NAE Members $159 Non-Members
COMMUNICATING WITH OTHERS: two-way conversation Creating effective two-way conversations is difficult due to the words we have to use! Learn coaching skills to share with your co-workers so they can communicate through listening, reflecting and promoting understanding. Ongoing practice of the tools for two-way conversations helps create a new communication environment that leads to better morale and higher productivity.
TBA Facilitator: Guy Farmer, MSW Relationship Coach, The Relationship Guy LLC Top of Page		Time: 8:30 a.m. - 11:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $79 NAE members / $129 Non-members
COMPANY BENEFIT PROGRAMS: recruiting & retention tools Strategic Credits Your company benefit programs are great tools for recruiting and retaining valuable employees. Those tht manage benefits within an organization are hard pressed in today's economy to effectively manage employee benefits and their rising costs while still maintaining a competitive program that can be sustained over a long period of time. During this workshop, you will learn various types of benefits; cost drivers; benchmarking data and renewal planning. There will also be tools to effectively manage these programs with employees and financial decision makers including updates on regulatory issues. The presenters have collectively almost 50 years of experience in Human Resources, Insurance Services and State/Federal Mandates and Compliance Issues.
TBA Facilitator: Debbie Cunningham, Founder & President CGI Financial & Insurance Services, Carol Ruiz, HR Manager, Click Bond, Inc. Top of Page		Time: 8:30 a.m. - 11:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $79 NAE Members $129 Non-members
COMPUTER COACHING: individualized help with relevant needs Most people are self-taught computer users who complete their tasks, not knowing they could be more efficient by learning new tools. Help your employees be more proficient in their jobs with shortcuts and time savers. Coaching is at your business with the employee using their computer, your business programs and at your convenience. Gail Doyle, NAE's office manager, is also an expert computer coach with years of experience helping computer users with one-on-one training. Areas of expertise are Word, Excel, PowerPoint, Access, Windows and the Internet.
Fee: $75 per hour includes customized “checklists” to be used as reference material Top of Page		Contact: Gail Doyle at 329-4241 or GDoyle @ nae-online.org
CONFLICT RESOLUTION: how to defuse Learn specific techniques that defuse, redirect and improve challenging situations. Identify and manage personal triggers that get in the way of resolving conflicts. Create a win/win approach to conflict resolution that is non-confrontational, maintains positive interaction and provides more time for you to do something else in your busy workday than just deal with conflicts.
September 29, 2010 Facilitator: Guy Farmer, MSW Business Coach & Trainer, The Relationship Guy LLC Top of Page		Time: 8:30 a.m. - 11:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $79 NAE members / $129 Non-members
DELEGATING FOR RESULTS: managing more with less oversight Micromanagers�listen up! Your staff exists to help you with your workload. Those who are afraid to delegate, or don't want to spend the time choosing whom to delegate to, train and follow-up are prime candidates for this workshop. Learn how to identify and build on your employees' strengths while promoting responsible independence. Every manager's dream�! Increase motivation, morale & productivity by giving employees a stake in the work they do. Engage them by increasing their capacity to create results. Focus your managerial skills to get better performance from employees with less oversight. Give yourself a tool designed to develop your team.
TBA Facilitator: Guy Farmer, MSW Relationship Coach,The Relationship Guy LLC Top of Page		Time: 8:30 a.m. - 11:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $79 NAE Members $129 Non-members
DISCRIMINATION AND HARASSMENT UPDATE (Part of HR ESSENTIALS) Attend this session for an update on the Equal Opportunity Employment laws, a discussion of what constitutes discrimination and harassment, as well as the criteria for filing a charge of discrimination, an overview of the steps to take when conducting investigations, and a look at how to be proactive in order to stop inappropriate behaviors before they can escalate into unlawful discrimination and harassment in your workplace.
TBA Facilitator: Robert Story, Story Law Group, Jim Nelson and Rob Parker, Nevada Association of Employers, Top of Page		Time: 8:30 a.m. - 10:00 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $49 NAE Members $99 Non-Members (see HR Essentials for special pricing)
EFFECTIVE MEETINGS: run highly productive business meetings Have you ever spent a bunch of time in some supposedly vital meeting and, when it was over, you had no idea what the meeting was about or what was accomplished? Come learn how to design and facilitate meetings that get goals accomplished and may even be fun to attend.
August 10, 2010 Facilitator: Guy Farmer, Business Coach & Trainer, The Relationship Guy, LLC Top of Page		Time: 8:30 a.m. - 11:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $79 NAE members / $129 Non-members
EMAIL ETIQUETTE: learn how to control the e-monster Email is an incredible efficiency tool unless it has taken over your life and your time! Learn some techniques to control the volume of email you get and how to utilize the value of those emails you do answer. And, how do you "file" those emails? Are they as cluttered as your desk?! The etiquette of how to write an email is critical to the success of your email's message. Learn some do's & don'ts for this form of communication and stop the e-monster from controlling your time, your mood and your effectiveness.
TBA Facilitator: Carol A. Eastwick, Nevada Association of Employers Top of Page		Time: 8:30 a.m. - 10:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $49 NAE Members $99 Non-members
EMOTIONAL INTELLIGENCE: the hidden factor in workplace success Employees with emotional intelligence have the unique ability to inspire and motivate others to perform at their best. Maximum employee performance and increased profits are the natural results of workplaces where this concept is utilized. But, how does it happen? In this dynamic and interactive 2 part workshop, you will learn what EQ is, the five core EQ competencies, why they are critical in today�s World of Work and how to use these EQ skills in your leadership roles to make a genuine difference. A follow-up teleconference is an integral part of learning and using the EQ material presented in this very effective workshop.
TBA Facilitator: Kit Prendergast, Certified Career Management Coach, Career Connections Top of Page		Time: 8:30 a.m. - 4:30 p.m. (one hour lunch) Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $139 NAE Members $189 Non-members
EMPLOYEE HANDBOOKS: what to do and not do HR is responsible for producing and updating an Employee Handbook; in their spare time! Come learn the basic outline of how to create such a document, including what belongs and what does not belong in it. One of the benefits of being a NAE member is a no charge review of Employee Handbooks once they are written. Suggestions for additions and/or deletions are given by experienced NAE professionals.
Reno workshops: TBA Facilitator: Carol Eastwick, Nevada Association of Employers Time: 8:30 a.m. - 10:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $59 NAE Members $109 Non-members Top of Page		Carson City workshops: TBA Facilitator: Carol Eastwick, Nevada Association of Employers Time: 1:30 p.m. - 3:30 p.m. Where: Casino Fandango 3800 Carson Street, Carson City Fee: $59 NAE members / $109 Non-members
EMPLOYEE RELATION CONFLICTS: a toolkit for problem solving Managers everywhere�how many hours in your day do you spend resolving employee conflicts? Would you like to have more time by helping your employees learn how to resolve their own conflicts? Key skills can be learned that help you solve problems effectively, manage challenging workplace situations and reduce staff conflict. The toolkit helps you design a strategy to promote interpersonal communication and develop a proactive, step-by-step approach to resolving problems in the workplace.
TBA Facilitator: Guy Farmer, MSW Relationship Coach,The Relationship Guy LLC Top of Page		Time: 8:30 a.m. - 11:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $79 NAE Members $129 Non-members
EMPLOYEE RELATIONS: how to “engage” employees for retention Due to the recent economic insecurities in the workplace, all employers need to be aware of a concern that retaining employees may be in jeopardy when the “upturn” occurs…and it will. Even if your business has not had lay-offs or belt tightening programs (i.e. pay furlough, 401K match reduction, etc.), polls are showing that employees need to be involved in the business so they feel valued and important. Engaging employees not only serves as a retention tool, it also drives higher productivity.
September 14, 2010 Facilitator: Carol A. Eastwick, Nevada Association of Employers Top of Page		Time: 8:30 a.m. - 10:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $59 NAE members / $109 Non-members
EMPLOYMENT LAW CRACKDOWN: are you ready? In the last few months, the federal government has developed a focus on enforcing employment law. NAE has some solutions to help companies be sure they are in compliance. The topics for this half day seminar are in three areas: Fair Labor Standards Act, Immigrations and Customs Enforcement Guidelines, and the EEOC/OFCCP. New legislation and interpretations will be discussed along with your questions answered based on the latest information from the courts and Washington DC.
Reno Seminar: TBASold Out! TBASold Out! Facilitators: Jim Nelson and Rob Parker, Nevada Association of Employers, Robert Story, Story Law Group Time: 8:30 a.m. - 12:00 noon Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $79 NAE Members $129 Non-Members		Elko Seminar TBA Facilitators: Rob Parker, Nevada Association of Employers, Robert Story, Story Law Group Time: 8:30 a.m. - 12:00 noon Where: Red Lion Inn & Casino 2065 Idaho Street, Elko Top of Page
EMPLOYMENT LAW: DOL (FMLA) The legislative landscape is constantly changing requiring HR to keep up with all the changes the courts and legislators make each year. Come learn the latest information on FMLA and how it may impact your workforce. Bring your questions!
TBA Facilitators: Rob Parker, NAE and Robert Story, Story Law Group Top of Page		Time: 8:30 a.m. - 10:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $59 NAE members / $109 Non-members
EMPLOYMENT LAW: EEOC (ADA, LLedb.) The legislative landscape is constantly changing requiring HR to keep up with all the changes the courts and legislators make each year. Come learn the latest information on ADA, the Lilly Ledbetter Pay Act and other EEOC issues and how they may impact your workforce. Bring your questions!
TBA Facilitators: Rob Parker, NAE and Robert Story, Story Law Group Top of Page		Time: 8:30 a.m. - 10:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $59 NAE members / $109 Non-members
EMPLOYMENT LAW OVERVIEW: the basics The class covers the basics of Discrimination, Harassment, Retaliation, ADA, and FMLA to give a Super-visor and beginning HR Generalist an overview of the important legislation regarding employees.
Reno workshops: TBA Facilitators: Robert Parker, NAE & Robert Story, Story Law Group Time: 8:30 a.m. - 10:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $59 NAE members / $109 Non-members Top of Page		Carson City workshops: TBA Facilitators: Robert Parker, NAE & Robert Story, Story Law Group Time: 8:30 a.m. - 10:30 a.m. Where: Casino Fandango 3800 Carson Street, Carson City Fee: $59 NAE members / $109 Non-members
ENGAGED EMPLOYEES: how does that happen?! In HR circles, one of the latest buzz words is "engaged employees"; romantic liaisons are not what is meant! Employees who feel they bring value to the workplace and are appreciated for their contributions are self-fulfilled in their work. They are comfortable talking with management and expect their opinions and ideas will be considered. So, how does this happen? Owners, General Managers and HR can direct the changes that will help employees feel valued and involved. Learn some strategies for working with management and employees to increase morale and reduce turnover.
TBA Facilitator: Carol Eastwick, Nevada Association of Employers Top of Page		Time: 8:30 a.m. - 11:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $59 NAE Members $109 Non-members
ETHICS 4 EVERYONE: what does that mean? Ethical choices are made by people, not organizations. The essence of the ethics issue is that individuals at some level of the business make a decision and others follow. If people are given the right tools and support, they will be able to make better decisions when placed in difficult, or unethical, situations. Managers and HR professionals can learn from a video and material presented in this class how to develop the tools for employees to understand ethical standards, rules and guidelines in everyday situations, and for management to know how to communicate the values of the company.
TBA Facilitator: Carol A. Eastwick, Nevada Association of Employers Top of Page		Time: 8:30 a.m. - 11:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $59 NAE Members $109 Non-members
EXCELLENT CUSTOMER SERVICE: how to get it! An estimated 68% of customers are lost because an employee did not handle their complaint well. Imagine the possible economic toll to your business. Everyone in your company needs to practice excellent customer service.
August 19, 2010 Facilitator: Rena Hanks, Rena Hanks Consulting Top of Page		Time: 8:30 a.m. - 11:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $79 NAE members / $129 Non-members
FEDERAL WAGE & HOUR: the Fair Labor Standards Act The Fair Labor Standards Act (commonly known as the 'Wage & Hour Law') is extensive and complex with new regulations. Join Brian Yeskovich, Senior Investigator with the U.S. Department of Labor, as he leads a presentation summarizing the new overtime provisions, as well as the topics below. Joining Brian will be Robert Story, Story Law Group, who will offer his opinions and answer questions from the perspective of a litigator. Bring your questions! Topics covered: Minimum wage Exempt vs. non-exempt Overtime Hours worked Record-keeping
TBA Facilitators: Brian Yeskovich, U.S. Department of Labor Robert Story, Story Law Group Top of Page		Time: 8:30 a.m. - 12:00 noon Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $59 NAE Members $109 Non-members
FRONT LINE CORE SKILLS: for team leaders Working team leaders require special skills in order to be effective at leading their peers. Learn how to get along, make decisions and be a role model who motivates your team. Topics to be covered are: Interpersonal Skills: for getting along with team members Problem solving & Decision making: skills to keep work going Training Tips & Team Performance: for helping team members become efficient and effective
Reno workshop: Tuesdays—Aug 3, 10, 17, 2010 8:30 a.m. - 10:30 a.m. (3 sessions @ 2 hours each) Facilitator: Carol A. Eastwick, Nevada Association of Employers Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $99 NAE Members / $149 Non-members Top of Page		Carson City workshops: TBA Class times: 8:30 a.m. - 10:30 a.m. Facilitators: Carol A. Eastwick, Nevada Association of Employers Where: Casino Fandango 3800 Carson Street, Carson City Fee: $99 NAE members / $149 Non-members
FAMILY AND MEDICAL LEAVE ACT (Part of HR ESSENTIALS) This course addresses some of the common problems and practical considerations in administering the Family and Medical Leave Act (FMLA). Participants will be provided with an explanation of the law for employers who are covered by it. Participants will have an opportunity to ask questions about the FMLA and share their experiences with other participants. Topics covered: "Serious Health Condition" Continued Health Insurance and Other Benefits The Notice Requirements - Employer and Employee Responsibilities Medical Certification Paid Leave vs. FMLA Leave Administering Attendance Policies Under FMLA
TBA Facilitators: Jim Nelson and Rob Parker, Nevada Association of Employers, Robert Story, Story Law Group Top of Page		Time: 8:30 a.m. - 10:00 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $49 NAE Members $99 Non-Members (see HR Essentials for special pricing)
FUTURE OF I-9's On October 1, 2007, A.B. 383 will become effective. This new law gives the Nevada Tax Commission the authority to fine employers in the state of Nevada if they unlawfully hire or employ �unauthorized aliens�. This new law shines a light on the I-9 process now more than ever. Employers MUST exercise due diligence in satisfactorily completing I-9�s on ALL new hires. This informative session will give you important updates about I-9 regulations, and allow you to ask an expert the questions you might have to resolve issues in your workplace.
TBA Facilitator: Jacqueline Longnecker, Employment Verification Resources, Inc. Top of Page		Time: 8:30 a.m. - 10:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $49 NAE Members $98 Non-members
HARASSMENT-free WORKPLACE: effective behaviors for a respectful environment Take the guesswork out of harassment and create a harassment-free workplace. Participants gain awareness of their own attitudes and learn new behaviors to increase respectful interpersonal communication. Learn workplace strategies to create an inclusive and collaborative environment.
TBA Facilitator: Guy Farmer, MSW Relationship Coach,The Relationship Guy LLC Top of Page		Time: 8:30 a.m. - 11:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $69 NAE Members $119 Non-members
HISPANIC SUPERVISORY SKILLS: communicating job responsibility & expectations Managers, supervisors, and leads can benefit from learning how cultural values and beliefs, including U.S. mainstream business values, standards, and expectations, impact productivity, communication, and the bottom line. Value-added benefits to you: help forge an environment of respect and collaboration learn "Visual Communimaking TM" Skills ~ how to use visual communication tools acquire effective coaching and teaming skills learn how to use a practical model for problem-solving First-time, prospective, and experienced managers and supervisors are encouraged to attend this powerful and transformational workshop. NOTE: If requested, this workshop can be presented using a combination of both English and Spanish, targeting front-line managers and supervisors to be more effective communicators.
TBA (2 days of training) TBA (2 days of training) Facilitator: Marcel Fernando Schaerer, International Professional Development Services (IPDS)... providing Strategic Organizational Development & Training Top of Page		Time: 8:00 a.m. - 1:00 p.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $199 NAE Members $249 Non-members
HR AUDIT CHECKLIST: keep up-to-date and in compliance Are you wondering if your HR Department is in compliance and has all the necessary posters, policies and "who-knows-what-else"? This class will walk you through an HR Audit List and a Checklist will be part of the materials in the handout.
TBA Facilitator: Carol Eastwick, Nevada Association of Employers Top of Page		Time: 8:30 a.m. - 10:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $59 NAE Members $109 Non-members
HR ESSENTIALS: a review & update HR Essentials, a highly successful program, is now recognized as pre-approved for HRCI re-certification credits for human resources professionals. Those dealing with human resources issues are well aware of the importance of reviewing and updating knowledge regarding federal and state employment related laws. Keeping organizations in compliance is necessary and a constant challenge. Recognizing this need, the HR Essentials workshop has topics designed for review and an updating of the most recent interpretations of employment law. The presenters are well recognized in their individual fields of expertise. The six-part series of 90-minute sessions focuses on the issues and interpretations necessary to grasp the intent of the individual laws. Participants are able to ask questions and get answers from recognized experts and learn from other human resources professionals.
TBA (click on the course name for more information) Proper Record Retention (Oct. 1) Family and Medical Leave Act (Oct. 8) Workplace Safety (Oct. 15) Discrimination & Harassment (Oct. 22) Americans with Disabilities Act (Oct. 29) Workers' Compensation (Nov 5) Top of Page		Time: 8:30 a.m. - 10:00 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: NAE Members may attend all six sessions for only $235 or choose one or more sessions for $49 each. Non-Members may attend all six sessions for $475 or choose one or more sessions for $99 each.
I-9 EMPLOYMENT LAW: SS# verification HR Managers are responsible for the veracity of the I-9 documents and especially the SS numbers of their employees. Learning how to comply in this critical area and how to avoid legal issues is a risk mitigating responsibility that is sometimes quite difficult to understand and implement in the workplace. Learn from an expert and ask those questions where the answers are not easily available.
TBA Facilitator: David Moss, Sr. Special Agent, US Immigration & Customs Enforcement Top of Page		Time: 8:30 a.m. - 10:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $59 NAE members / $109 Non-members
I-9 IMAGE PROGRAM: ICE Mutual Agreement between Government & Employers Owners and Executive managers of companies are the major players in mitigating risk for a business. Learn a series of best practices, strengthen hiring practices, and reduce unlawful employment using information from a government agency. This is very similar to when OSHA does an inspection identifying safety issues with suggestions of how to comply in order to avoid penalty issues.
TBA Facilitator: David Moss, Sr. Special Agent, US Immigration & Customs Enforcement Top of Page		Time: 8:30 a.m. - 10:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $59 NAE members / $109 Non-members
I-9 RECORD KEEPING: basics on forms Common questions by HR include how to fill out the I-9 forms correctly, which version is the latest, how to verify Social Security numbers, how to read a Green Card, etc., etc., etc. Ask your questions of an expert and learn how to keep legal issues away from your workplace.
TBA Facilitator: David Moss, Sr. Special Agent, US Immigration & Customs Enforcement Top of Page		Time: 8:30 a.m. - 10:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $59 NAE members / $109 Non-members
INTERPERSONAL COMMUNICATION (Part 1): building 2-way conversation skills Discover the specific steps that allow you to increase understanding between parties and increase collaboration. Build stronger listening, reflecting and conversational skills in order to promote two-way communication that is more effective than you have now. Clarify what you want to say and say it with greater efficacy and fewer misunderstandings. Build stronger teams that are able to talk with each other to deal with complex interpersonal issues.
TBA Facilitator: Guy Farmer, MSW Relationship Coach,The Relationship Guy LLC Top of Page		Time: 8:30 a.m. - 11:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $79 NAE Members $129 Non-members
INTERPERSONAL COMMUNICATION (Part 2): building coaching skills This follow-up to the Interpersonal Communication workshop helps attendees practice key communication skills in managing their workplace communications. Learn coaching skills to share with your co-workers so they can communicate through listening, reflecting and promoting two-way conversation. Ongoing practice and planning helps create a new communication environment that leads to better morale and higher productivity.
TBA Facilitator: Guy Farmer, MSW Relationship Coach,The Relationship Guy LLC Top of Page		Time: 8:30 a.m. - 11:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $79 NAE Members $129 Non-members
INTERVIEWING SKILLS: questions for effective interviews Interviewing skills are a developed talent as those interviewing get more effective as they experience more time interviewing. During that learning curve, however, there are pitfalls that can be avoided. In this class participants will learn the "do's & don'ts" of how to discover what the interviewee can provide to the company in terms of meeting the expectations of the position requirements. Practice interviewing scenarios help attendees gain experience and serve as a review for those who interview occasionally. Topics are: musts & preferreds ~ legal issues ~ identifying job-related competencies ~ Yes / NO ??? Do's & Don't's ~ Behavior & Situational Questions
TBA Facilitator: Carol A. Eastwick, Nevada Association of Employers Top of Page		Time: 8:30 a.m. - 11:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $59 NAE Members $109 Non-members
INTRODUCTION TO CHILD SUPPORT ENFORCEMENT Join an expert to get an explanation of how to correctly fill out the state paperwork associated with the attachment of wages for child support. Get a general introduction of child support enforcement followed by an in-depth review of these two subjects: 1�court ordered child support collection; 2�court ordered health insurance (national medical support notice). You will get an overview of the State Collection & Disbursement Unit (SCADU), plus the opportunity to have your questions answered.
TBA Facilitator: Margaret "Margie" Adams, Social Welfare Manager, Child Support Enforcement Top of Page		Time: 10:30 a.m. - 12:00 noon Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $39 NAE Members $89 Non-members
JOB DESCRIPTIONS: how to write and use Anyone responsible for writing job descriptions will benefit from learning how to get the required information for such a document and put it together for the most effectiveness in recruiting and interviewing. A template that can be used for different positions in your company and instructions on how to use it is offered. Information on what is important and what is not for a job description is also discussed. Attend this class and “jump start” the task of creating or updating job descriptions in your company. Learning the process and having a template means the job is already started!
Reno workshops: TBA Facilitator: Carol A. Eastwick, Nevada Association of Employers Time: 8:30 a.m. - 10:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $59 NAE Members $109 Non-members Top of Page		Carson City workshops: TBA Facilitator: Carol Eastwick, Nevada Association of Employers Time: 8:30 a.m. - 10:30 a.m. Where: Casino Fandango 3800 Carson Street, Carson City Fee: $59 NAE members / $109 Non-members
"JUST GIVE ME ONE MORE MINUTE" Are you interested in something new and different for your staff? Are they feeling overwhelmed by the crunch of time and energy in their daily work routines? This unique time management training and coaching opportunity may be your answer. In this fun, lively workshop, you will learn 7 ways to create more time and energy for yourself using the best of technology and several new innovative time management ideas. Come ready to relax, laugh and learn how to grab "just one more minute"!
TBA Facilitator: Kit Prendergast, Certified Career Management Coach, Career Connections Top of Page		Time: 8:30 a.m. - 12:30 p.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $139 NAE Members $189 Non-members
LEGISLATIVE INSANITY: learn about updates for 2009 ~ Lilly Ledbetter Fair Pay Act Join NAE in their new Legislative Insanity Series about the 2009 updates for federal legislation. The next piece of legislation to be reviewed with the updates effective in January 2009 is the Lilly Ledbetter Fair Pay Act. Each piece of legislation review/update will be offered twice; pick the time and date that works best for you to attend. Bring your questions!
TBA Facilitators: Jim Nelson and Rob Parker, Nevada Association of Employers, Robert Story, Story Law Group Top of Page		Time: 8:30 a.m. - 10:00 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $49 NAE Members $99 Non-Members
MANAGE "UP" or "OUT": ways to improve performance or utilize "outplacement" Performance management and outplacement are two very effective tools that can be utilized to manage your workforce and positively affect necessary lay-offs in an organization. Without the knowledge of how to handle these two issues, HR departments may hinder their support of these business needs. Supervisors and Managers are well positioned to help with performance management of their employees as long as they have been trained in this style of on-going appraisal. HR can provide the direction of how to enable the process of moving people out of the organization in a humane and productive manner so the situation is "win-win" for all involved. Attendees will learn these processes and be able to ask questions of a seasoned HR professional.
TBA Facilitator: Jack Eastwick, MBA, SPHR, Expert System Consultants Top of Page		Time: 8:30 a.m. - 11:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $79 NAE Members $129 Non-members
MANAGEMENT'S ROLES: communication & leadership styles In order to be consistently effective as a workplace manager, it is essential to “walk the talk”, or, in other words, understand the value of being a role model�all the time. Being aware of how others learn, communicate and work best is critical. Topics to be covered: doing self-assessments on Behavior & Management Styles discussing how to deal with difficult people and resolve issues understanding the differences between a manager and a leader and when to use the different set of skills for most effectiveness in the workplace Action Plan: identify / write commitments for using learned skills in the workplace
TBA Facilitator: Carol A. Eastwick, Nevada Association of Employers Top of Page		Time: 8:30 a.m. - 10:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $59 NAE members / $109 Non-members
ON-BOARDING: a retention tool! A structured orientation process, according to the Department of Labor, helps 66% of new hires stay with a company for longer than three years. Other research indicates that new hires decide whether or not to stay with a company within their first 30 to 90 days of employment. With this information, HR can create a great retention tool with an On-boarding program. Come learn how to set up such a program and what topics need to be included such as what to do on the first day, who to meet, what to do after 90 days and 6 months, and how to measure the success of your on-boarding event.
Reno workshops: TBA Facilitators: Robert Parker, NAE & Robert Story, Story Law Group Class times: 8:30 a.m. - 10:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $59 NAE members / $109 Non-members Top of Page		Carson City workshops: TBA Facilitators: Robert Parker, NAE & Robert Story, Story Law Group Class times: 8:30 a.m. - 10:30 a.m. Where: Casino Fandango 3800 Carson Street, Carson City Fee: $59 NAE members / $109 Non-members
PERFORMANCE APPRAISAL SKILLS: improve performance reviews Managing performance is a critical skill for supervisors and managers in helping their direct reports meet job expectations. The appraisal or review meeting is one of the tools used in this process and an area for development that can increase performance and motivate employees. Learn how your appraisal skills measure up using the Appraisal Skills Inventory and how to increase their effectiveness when giving performance reviews.
TBA TBA Facilitator: Carol A. Eastwick, Nevada Association of Employers Top of Page		Time: 8:30 a.m. - 11:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $71 NAE Members (includes $12 for the Appraisal Skills Inventory) $121 Non-members (includes $12 for the Appraisal Skills Inventory)
PRACTICAL SUPERVISORY TECHNIQUES: for Spanish speaking management A practical road map to better understanding the responsibilities of supervisory functions is provided combining English (70%) and Spanish (30%) in order to bridge cultural similarities and differences. One of the most important roles of a manager is to create an environment of effective communication. Day One is about transformational components when practicing supervisory skills including effective communication designed to motivate and increase productivity. Day Two is coaching job expectations and responsibility in an environment of mutual respect using the newly learned communication skills.
TBA (2 days of training) Facilitator: Marcel Fernando Schaerer, International Professional Development Services (IPDS)... providing Strategic Organizational Development & Training Top of Page		Time: 8:00 a.m. - 1:00 p.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $199 NAE Members $249 Non-members
PRESENT WITHOUT FEAR: practice and improve presentation skills Public speaking is the number one fear of most people. Learn how to prepare and deliver presentations; receive feedback on an actual presentation and guidelines for future speaking events.
TBA Facilitator: Carol A. Eastwick, Nevada Association of Employers Top of Page		Time: 8:30 a.m. - 10:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $39 NAE Members plus $12 for the Presentation Skills Profile $89 Non-members plus $12 for the Presentation Skills Profile
PROBLEM SOLVING: basic working template Problem solving is a required skill for all types of professions and jobs. Come learn how to use a template that works toward a process for assessing, analyzing and solving “challenges”
September 15, 2010 Facilitator: Guy Farmer, Business Coach & Trainer, The Relationship Guy, LLC Top of Page		Time: 8:30 a.m. - 11:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $79 NAE members / $129 Non-members
PROPER RECORD RETENTION This session will examine the Nevada record-keeping laws and their impact on the hiring, employment, discipline, and termination processes for organizations of differing sizes. Participants will receive useful handouts and have ample opportunity for Q&A.
TBA Facilitator: Robert Story, Story Law Group Top of Page		Time: 8:30 a.m. - 10:00 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $59 NAE Members $109 Non-Members
RE-BUILDING TEAMS: for the new business climate Have lay-offs altered the make-up of your teams? Are your different departments or team members required to do more with less? All businesses whether large or small have been affected by the economy of 2009. Get ready for the new business climate in 2010 by energizing your teams with new skills and attitudes. Learn communication techniques and methods to handle resentments or conflicts in order to move ahead with your new plans.
TBA Facilitator: Guy Farmer, MSW Relationship Coach, The Relationship Guy LLC Top of Page		Time: 8:30 a.m. - 11:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $79 NAE members / $129 Non-members
RECRUITING & READING RESUMES Discover ways to know what you are looking for in a new employee and then how to read the resume and job application. Starting recruitment for a new employee needs to have “musts and preferreds” identified in order to know what to look for when screening applicants via resumes. Required class for HR Generalist Certificate.
Reno workshops: TBA Facilitators: Carol A. Eastwick, Nevada Association of Employers Class times: 8:30 a.m. - 10:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $59 NAE members / $109 Non-members Top of Page		Carson City workshops: TBA Facilitator: Carol A. Eastwick, Nevada Association of Employers Class times: 8:30 a.m. - 10:30 a.m. Where: Casino Fandango 3800 Carson Street, Carson City Fee: $59 NAE members / $109 Non-members
RESUME WRITING: different templates A career necessity for everybody is an up-to-date resume, especially in 2009. Depending on your experience, or lack of experience, there are ways to effectively present your skills and talents. Learn how to create a resume that highlights your strengths and one that gives a snapshot of your achievements or successes.
TBA Facilitator: Carol A. Eastwick, Nevada Association of Employers Top of Page		Time: 8:30 a.m. - 10:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $49 NAE Members $99 Non-members
RUNNING WITH THE BIG DOGS: how to get HR recognized & valued!!! If you are wondering how to change the perception of "paper shuffler" to business consultant, you need to learn the attitude and language of those in the "C" suite. HR departments can add value to the bottom line of the organization, however, HR departments are not always perceived as being capable of that important contribution. Those benefitting from this class will have a professional certification and 5+ years of HR experience. The facilitator has 35 years in the HR trenches and has a wealth of experience in different types of companies.
TBA Facilitator: Jack Eastwick, MBA, SPHR, Expert System Consultants Top of Page		Time: 8:30 a.m. - 11:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $79 NAE Members $129 Non-members
SOCIAL INTELLIGENCE: taking EQ to the next level Some people have "magnetic" personalities. Everyone knows who they are; everyone wants to know or work with them. How do they do it? These individuals have mastered the art of social intelligence (SI) and it makes all the difference. SI goes over and beyond emotional intelligence (EQ) into the world of our complicated social interactions with others. In this engaging interactive course you will learn the five SI competencies, how SI builds on your EQ skills; and then practice the five specific SI skills critical for getting along with others and winning their active cooperation in today's tough work world.
TBA (2 sessions) Facilitator: Kit Prendergast, Certified Career Management Coach, Career Connections Top of Page		Time: 8:30 a.m. - 12:30 p.m. (September 11th session) 8:30 a.m. - 11:30 a.m. (September 18th session) Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $139 NAE Members $189 Non-members
SPANISH SKILLS: for English speaking management A 8-hour Spanish language immersion program designed to help English speaking supervisors learn how to communicate with Spanish speaking co-workers. Areas of focus are: to improve listening skills and spelling in Spanish to speak clearly in Spanish and to the point to be able to coach others using Spanish
TBA (4 days of training at 2 hours a session) Facilitator: Marcel Fernando Schaerer, International Professional Development Services (IPDS)... providing Strategic Organizational Development & Training Top of Page		Time: 8:00 a.m. - 10:00 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $199 NAE Members $395 Non-members
STAFF MORALE: it affects everything Identify the underlying issues that affect morale at your organization. Use everyone's input to create a unified, inclusive plan for building a stronger focus on achieving goals together. Develop morale-building activities that maintain the momentum moving forward. Emphasize people's strengths and interests to increase engaged participation. Learn these skills from a seasoned professional development coach with experience working with individuals, teams and companies.
TBA Facilitator: Guy Farmer, MSW Relationship Coach,The Relationship Guy LLC Top of Page		Time: 8:30 a.m. - 11:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $79 NAE Members $129 Non-members
SUPERVISOR JOB ESSENTIALS: learn & review key business tools Many business aspects of being a supervisor are necessary to know and to keep up-dated on with new information and different tools for more efficiency / effectiveness. Pick and choose the topics of interest OR attend all 4 sessions to obtain Supervisor JOB Essentials Certificate. Each session is 2 hours with one or two topics. Fee per each of the 4 sessions: $59 NAE members / $109 Non-members
#1— EMPLOYMENT LAW OVERVIEW: the basics ~ Facilitated by Robert Parker, NAE & Robert Story, Story Law Group The class covers the basics of Discrimination, Harassment, Retaliation, ADA, and FMLA to give a Super-visor and beginning HR Generalist an overview of the important legislation regarding employees.
Reno workshop: August 4, 2010 Time: 8:30 a.m. - 10:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Top of Page		Carson City workshop: TBA Time: 8:30 a.m. - 10:30 a.m. Where: Casino Fandango, 3800 Carson Street, Carson City
#2— WAGE & HOUR BASICS ~ Facilitated by Jim Nelson, NAE The class covers the basics of Wage & Hour to help a Supervisor and beginning HR Generalist understand the rules and regulations governing pay and other related issues.
#2— “REASONABLE SUSPICION” Calls ~ Facilitated by Carol A. Eastwick, NAE If and when a Supervisor or HR Manager needs to make a call regarding “Reasonable Suspicion” related to drugs and/or alcohol, it is important to know what to do and what to say. This class addresses those issues with a script and complete directions in order to avoid legal difficulties.
Reno workshop: August 18, 2010 Time: 8:30 a.m. - 10:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Top of Page		Carson City workshop: TBA Time: 8:30 a.m. - 10:30 a.m. Where: Casino Fandango 3800 Carson Street, Carson City
#3— DISCIPLINE & DISCHARGE ~ Facilitated by Jim Nelson, NAE The class covers the basics of disciplining and discharging employees in order to help Supervisors and beginning HR Generalists be aware of the “best practices” in these areas.
Reno workshop: August 11, 2010 Time: 8:30 a.m. - 10:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Top of Page		Carson City workshop: July 7, 2010 Time: 8:30 a.m. - 10:30 a.m. Where: Casino Fandango 3800 Carson Street, Carson City
#4— BEHAVIORAL SAFETY - OSHA ~ Facilitated by Katie Hinckley, CEM, CET, CHMM, Certified Environmental & Safety Consultant / Trainer The class discusses the value of approaching safety issues from a behavioral point-of-view along with information on OSHA requirements.
Reno workshop: August 25, 2010 Time: 9:00 a.m. - 11:00 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Top of Page		Carson City workshop: July 21, 2010 Time: 9:00 a.m. - 11:00 a.m. Where: Casino Fandango 3800 Carson Street, Carson City
SUPERVISOR PEOPLE ESSENTIALS: learn & review key business tools There are many business aspects of being a supervisor that are necessary to know and to keep up-dated on with new information and different tools for more efficiency / effectiveness. Pick and choose the topics of interest OR attend all 4 sessions. Each session is 2 hours with one or two topics. Pick and choose the topics of interest OR attend all 4 sessions to obtain Supervisor PEOPLE Essentials Certificate. Each session is 2 hours with one or two topics. Fee per each of the 4 sessions: $59 NAE members / $109 Non-members
#1— LEADING & MANAGING Facilitated by Carol A. Eastwick, NAE An understanding of personalities, communication and being a role model are critical skills in knowing how to lead and manage others.
Reno workshop: September 8 Time: 8:30 a.m. - 10:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Top of Page		Carson City workshop: CLOSED Time: 8:30 a.m. - 10:30 a.m. Where: Carson Nugget 507 Carson St., Carson City
#2— INTERVIEWS BASED ON THE JOB ~ Facilitated by Carol A. Eastwick, NAE Supervisors need to learn how to create behavioral questions in order to have more effective results from the time spent talking with job applicants.
Reno workshop: September 15 Time: 8:30 a.m. - 10:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Top of Page		Carson City workshop: CLOSED Time: 8:30 a.m. - 10:30 a.m. Where: Carson Nugget 507 Carson St., Carson City
#3— WORKPLACE ENVIRONMENT ~ Facilitated by by Carol A. Eastwick, NAE Employee issues, including harassment and discrimination, many times are precipitated by a workplace environment that is not conducive to positive and productive attitudes amongst employees and management. This class explores the value of being professional and treating everyone with respect.
Reno workshop: September 22 Time: 8:30 a.m. - 10:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Top of Page		Carson City workshop: CLOSED Time: 8:30 a.m. - 10:30 a.m. Where: Carson Nugget 507 Carson St., Carson City
#4— PERFORMANCE MANAGEMENT ~ Facilitated by Carol A. Eastwick, NAE Giving constructive feedback to employees is a most difficult task…and a critically important one in order to help employees understand expectations and embrace challenges in their personal growth.
Reno workshop: September 29 Time: 8:30 a.m. - 10:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Top of Page		Carson City workshop: CLOSED Time: 8:30 a.m. - 10:30 a.m. Where: Carson Nugget 507 Carson St., Carson City
SUPERVISOR'S MANAGEMENT ROLE: motivating performance A primary responsibility of supervisors / managers is employee performance. Knowing what has to be accomplished in the workplace is enhanced by knowing how to make it happen! Topics include: Setting a Vision for Your Team, Team Building & Retention, Coaching or Discipline, and Managing Performance & Relations. Participants complete the 12-hour course with fresh ideas to bring back to the workplace and an action plan ready to be implemented upon their return to work.
Reno workshop: September 9, 16, 23, 30 Where: NAE Office 8725 Technology Way, Suite A, Reno Time: 8:30 a.m. - 11:30 a.m Facilitator: Carol A. Eastwick, Nevada Association of Employers Fee: $225 NAE / $350 Non-member Top of Page		Carson City Workshop: TBA Where: Casino Fandango 3800 Carson Street, Carson City Time: 8:30 a.m. - 11:30 a.m Facilitator: Carol A. Eastwick, Nevada Association of Employers Fee: $225 NAE / $350 Non-member
SUPERVISORY SKILLS I: what every supervisor needs to know & review Supervisors are the first line of management in companies with many challenging issues to meet on a daily basis. NAE offers a six-week, 18-hour course, providing information on several topics that will support front line supervisors in their position and help them to manage their direct reports and/or a function. Topics include: Leading & Managing, Employment Law, Wage & Hour, Substance Abuse in the Workplace, Discipline & Discharge, Workplace Environment (avoiding harassment / discrimination & valuing diversity), and Performance Management & Reviews.
Reno workshop: (Wednesdays) TBA Facilitators: James Nelson, Rob Parker, Carol A. Eastwick, Nevada Association of Employers, Paul Gessford, Drug & Alcohol Consultant, & Robert Story, Story Law Group Time: 8:30 a.m. - 11:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $275 per each NAE member participant $425 per each non-member participant Top of Page		Carson City workshop: (Thursdays) TBA Facilitators: James Nelson, Rob Parker, Carol A. Eastwick, Nevada Association of Employers, Paul Gessford, Drug & Alcohol Consultant, & Robert Story, Story Law Group Time: 8:30 a.m. - 11:30 a.m. Where: Casino Fandango 3800 Carson Street, Carson City Fee: $275 per each NAE member participant $425 per each non-member participant
SUPERVISORY SUMMER SCHOOL: regulatory issues & interviewing plus reasonable suspicion In this summer school series, attendees will have two tracks to choose from�regulatory issues OR interviewing that includes how to do a �reasonable suspicion� conversation. Choose one or both� The interviewing plus reasonable suspicion series covers how to prepare for an interview and actually find out about an applicant, plus have that difficult conversation if a drug or alcohol issue is of concern. In the regulatory issues series, attendees will review important aspects of employment law, wage & hour, and discipline & discharge, and be able to ask questions of experts in the field.
Interviewing Plus Reasonable Suspicion ONLY TBA Interviewing Plus Reasonable Suspicion AND Regulatory Issues TBA Facilitator: Carol A. Eastwick, Nevada Association of Employers Time: 8:30 a.m. - 11:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: NAE Members $59 (single class only) $100 (both classes) Non-members $109 (single class only) $200 (both classes)		Regulatory Issues ONLY TBA Interviewing Plus Reasonable Suspicion AND Regulatory Issues TBA Facilitator: Jim Nelson & Rob Parker, Nevada Association of Employers Time: 8:30 a.m. - 11:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: NAE Members $59 (single class only) $100 (both classes) Non-members $109 (single class only) $200 (both classes) Top of Page
TEAMBUILDING: for team leaders First line of management is the team leader, who is usually “working” alongside of those they are “leading”. Building highly effective and cohesive teams is a primary purpose of the team leader. Whether experienced or newly promoted, Team Leaders will benefit from the content of this interactive class.
August 25, 2010 Facilitator: Guy Farmer, Business Coach & Trainer, The Relationship Guy, LLC Top of Page		Time: 8:30 a.m. - 11:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $79 NAE members / $129 Non-members
THE ”GO” SYSTEM (Get Organized) Many companies are downsizing the workforce, however, none of them are downsizing the workload. To remain highly competitive, even highly successful and profitable companies look for ways to get more done - in less time, with fewer people. “GO” stands for Get Organized! The GO System is a proven, step-by-step process to help people get and stay organized. The system is easy to understand, easy to implement and easy to maintain. Attend this four-hour workshop to help yourself and your staff: Improve abilities to focus and concentrate and eliminate distracting clutter Easily and quickly prioritize workloads in order to get more done in less time Increase individual productivity by 10%-25% the first day after implementation Decrease productivity-killing stress and anxiety Included in the fee for this workshop is a comprehensive and hands-on GO System Implementation Kit with all the resources you need to implement the ideas and processes learned in this workshop as soon as you return to work.
October 13 Facilitator: Rena Hanks, Rena Hanks Consulting Top of Page		Time: 8:30 a.m. - 12:30 p.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $174 NAE Members $224 Non-members
TITLE VII: discrimination & harassment Required class for the HR Generalist Certificate as Title VII of the Civil Rights Act of 1964 is a critical piece of legislation that has created many types of “case law”, including sexual harassment. Learn about the protected status areas and how to handle in the workplace.
TBA Facilitators: Rob Parker, NAE & Robert Storey, Storey Law Group Top of Page		Time: 8:30 a.m. - 10:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $59 NAE members / $109 Non-members
TRAIN THE TRAINER: help your on-the-job trainers Training people on the job is a difficult task that takes patience and job knowledge in order to be effective. Most such trainers are identified because they know how to do the particular task fast, not because they like to train or have skills in that area. Learn the 4 steps to effective training and the important attitude which holds them together for success. Attendees will train others in the class after learning these important steps.
TBA Facilitator: Carol A. Eastwick, Nevada Association of Employers Top of Page		Time: 8:30 a.m. - 11:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $59 NAE Members $109 Non-members
USERRA: compliance with the rights of uniformed service members Darrol L. Brown is the Director of the Veterans' Employment & Training Service, U.S. Department of Labor, in Carson City. The Uniformed Services Employment and Reemployment Rights Act is referred to as USERRA. Many companies may be experiencing issues related to employment, reemployment and compliance with the rights of our uniformed service members. Darrol discusses the various aspects of the law and provides a Checklist for Service Members and Employers to ensure understanding and knowledge of USERRA.
TBA Facilitators: Darrol L. Brown, Director Veterans' Employment & Training Service Top of Page		Time: 8:30 a.m. - 10:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $59 NAE members / $109 Non-members
WAGE & HOUR COMPLIANCE: for HR professionals *Who Attends?*Anyone responsible for managing wage / hour decisions in your company can benefit from this information and from having the ability to ask questions in this area. Compliance is a big issue; be proactive and learn about rounding, exempt vs. non-exempt, holiday pay, overtime, etc.
Reno workshops: TBA 8:30 a.m. - 10:30 a.m. Facilitator: Jim Nelson, Nevada Association of Employers Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $59 NAE Members $109 Non-members Top of Page		Carson City workshops: TBA 11:00 a.m. - 1:00 p.m. Facilitator: Jim Nelson, Nevada Association of Employers Where: Casino Fandango 3800 Carson Street, Carson City Fee: $59 NAE Members $109 Non-members Top of Page
WAR FOR TALENT: retaining the best and the brightest Are you prepared for the talent war? Its not just about the upcoming shortage of labor; its also about a shortage of talented, innovative knowledge workers. Everyone understands the pain of losing your best employees to competitors while you continue to struggle to recruit for growth. Now is the time to focus on aligning and engaging your workforce. Participants will learn: Understand the factors driving the war for talent ~ is the threat real? Learn when and why employees decide to leave their jobs Share best practices for understanding attrition from an inside out perspective Learn how to develop a culture where people want to stay Create a roadmap to improve employee retention in your organization
TBA Facilitator: Connie Johnson, SPHR, Managing Director, Talent Framework Top of Page		Time: 8:30 a.m. - 11:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $69 NAE Members / $119 Non-Members
WORKERS' COMPENSATION: affects the bottom line Learn how workers' compensation works and how it affects your company's bottom line. Information on how to fill out three important forms, understand a MOD rate, and manage the risk of workers' compensation for your business.
August 4, 2010 Facilitator: Larry Hunt, Hunt Insurance LLC Top of Page		Time: 8:00 a.m. - 10:00 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $59 NAE Members $109 Non-members
WORKERS' COMPENSATION (Part of HR ESSENTIALS) This session is a brief overview designed to give the Human Resources Professional a working knowledge of the system. It covers basic topics such as: who are the parties involved in a workers' compensation case, when is a worker covered by workers' compensation, what are the available benefits, what is involved in the process of filing a workers' compensation claim, what are the defenses available to the employer and insurer during the course of workers' compensation claims, and what is involved when a workers' compensation claim is litigated.
TBA Facilitators: Laurie Yott and Todd Eikelberger, Attorneys w/Beckett & Yott, Ltd. Top of Page		Time: 8:30 a.m. - 10:00 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $49 NAE Members $99 Non-Members (see HR Essentials for special pricing)
WORKFORCE INVESTIGATIONS: how & what to do Learn what information and forms you need to have ready for the time when an investigation is required at your company. Such activities are not done on a regular basis, which makes it critical to have a template or a plan available for that rare occasion.
August 24, 2010 Facilitator: Carol Eastwick, Nevada Association of Employers Top of Page		Time: 8:30 a.m. - 10:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $59 NAE Members $109 Non-members
WORKFORCE PROFESSIONALISM: what is that?! Professionalism in the workforce is difficult to describe and varies from company to company, depending on the individual culture of a business or industry. Our society also dictates that elusive quality of professionalism. There are some benchmarks and parameters to use when setting the workplace tone of your organization. Come learn what they are and join in the discussion with other HR managers to learn how to implement dress codes, behavior and other expectations in your workplace.
TBA Facilitator: Carol Eastwick, Nevada Association of Employers Top of Page		Time: 8:30 a.m. - 11:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $59 NAE Members $109 Non-members
WORKPLACE SAFETY (Part of HR ESSENTIALS) This presentation highlights OSHA's mission and how it is being met, with a review of the most commonly cited standards including: Workplace Safety Program, Emergency Action Plans, Hazard Communication, Lockout/Tagout, Respiratory Protection and Hearing Conservation. A discussion of the types of penalties and fines an employer may suffer along with when do you have to call OSHA is also covered.
TBA Facilitator: Katie Hinckley, CEM, CET, CHMM, Certified Environmental & Safety Consultant/Trainer Top of Page		Time: 8:30 a.m. - 10:00 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $49 NAE Members $99 Non-Members (see HR Essentials for special pricing)
WORKPLACE VIOLENCE PREVENTION: learn how to access orders & prevent liability Employers need the legal and practical tools necessary to protect employees in the workplace. Learn how to access the various protection order systems and be better able to foresee and prevent liability issues relative to domestic violence, stalking & harassment, child protection and prevention of workplace violence. Recent state legislation, especially firearms on company property, is also discussed in this timely presentation.
TBA Facilitators: Carol Cooke, Family Court Master, 2nd Judicial District Court, Washoe County Robert W. Story, Story Law Group Top of Page		Time: 8:30 a.m. - 10:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: No Charge - Course is for NAE Members Only
*YOU'RE NOT* THE PERSON I HIRED!** Unlike typical training programs that focus strictly on interview questions or legal compliance, this program teaches managers to systematize hiring, beginning with the understanding that it can be managed as tightly and predictably as any other company operation. Learn how to avoid the #1 hiring mistake and to find more top quality candidates. The class materials include an effective interviewing guide, a workbook, a CD and a copy of the book by this title written by experts in the executive search business.
TBA Facilitator: Steve Conine, President, AccuStaff & Talent Framework in Reno Top of Page		Time: 8:30 a.m. - 11:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $79 NAE Members $129 Non-members
YOUR TIME: think about it? Time management gurus are everywhere with specific tools to use in managing your time. They all work but not for everybody. Why is this? Because all people are different and need different ways and tools to effectively manage their time. The first step is for individuals to "think" about how they spend their time. Once that is accomplished, the tools can be selected. Come and spend the time in a structured atmosphere to finally determine how you spend your time. The second step is to understand the four types of tasks we all have and then determine on which tasks your time is spent. At that point, prioritizing of tasks is focused and you are again in control of your time!
TBA Facilitator: Carol A. Eastwick, Nevada Association of Employers Top of Page		Time: 8:30 a.m. - 11:30 a.m. Where: NAE Office 8725 Technology Way, Suite A, Reno Fee: $59 NAE Members $109 Non-members

NAE Cancellation and Refund Policy If you are unable to attend a workshop session for which you are registered, and have not contacted NAE five (5) business days prior to the date of the workshop to cancel, you will be charged the workshop fee. Refunds will be issued ONLY if cancellation notice is given five (5) business days prior to the workshop. If you cannot attend a workshop for which you have registered, you may send someone in your place, or contact NAE in advance to arrange a transfer to a future session of your choice. A transfer to another workshop must be completed within one year of the date of the originally scheduled workshop. NAE workshops on-site at your place of business: NAE can customize any of the workshops found in this calendar, tailoring them to your own specific needs, and present them to your staff members on-site. In addition to our public and on-site training programs, we offer one-on-one coaching services and custom-design training on a wide range of topics. For more information on any of our training programs, or if you have a training need that does not match one of the offerings listed in this calendar, contact our Training Department. Top of Page

— NAE Training Calendar — New Certificate Programs

Update your skills in 2010…

Human Resources Professionals

Managers, Supervisors and Team Leaders

Owners, Presidents, Directors, General Managers, etc.

Electives

How to Register

HRCI Information

DON'T SEE A CLASS THAT YOU NEED?

ALL CLASSES

ACCOUNTABILITY THAT WORKS: creating self-responsibility!

AMERICANS WITH DISABILITIES ACT (Part of HR ESSENTIALS)

A POSITIVE SUPERVISOR: coaching for challenging economic times

ASSERTIVENESS TRAINING

BACKGROUND CHECKS: why have them and how do they work?

BEHAVIORAL INTERVIEWING: finding out who the applicant really is...!

BEST BOSS: an inventory of what it takes!

CAREER SERENDIPITY: seizing opportunities

COACHING TOOLS: helping HR stretch their valuable time & expertise

COMMUNICATION SKILLS: sharpening tools for more effectiveness

COMMUNICATING WITH HISPANICS: practical solutions in a culturally diverse workplace

COMMUNICATING WITH OTHERS: two-way conversation

COMPANY BENEFIT PROGRAMS: recruiting & retention tools Strategic Credits

COMPUTER COACHING: individualized help with relevant needs

CONFLICT RESOLUTION: how to defuse

DELEGATING FOR RESULTS: managing more with less oversight

DISCRIMINATION AND HARASSMENT UPDATE (Part of HR ESSENTIALS)

EFFECTIVE MEETINGS: run highly productive business meetings

EMAIL ETIQUETTE: learn how to control the e-monster

EMOTIONAL INTELLIGENCE: the hidden factor in workplace success

EMPLOYEE HANDBOOKS: what to do and not do

EMPLOYEE RELATION CONFLICTS: a toolkit for problem solving

EMPLOYEE RELATIONS: how to “engage” employees for retention

EMPLOYMENT LAW CRACKDOWN: are you ready?

EMPLOYMENT LAW: DOL (FMLA)

EMPLOYMENT LAW: EEOC (ADA, LLedb.)

EMPLOYMENT LAW OVERVIEW: the basics

ENGAGED EMPLOYEES: how does that happen?!

ETHICS 4 EVERYONE: what does that mean?

EXCELLENT CUSTOMER SERVICE: how to get it!

FEDERAL WAGE & HOUR: the Fair Labor Standards Act

FRONT LINE CORE SKILLS: for team leaders

FAMILY AND MEDICAL LEAVE ACT (Part of HR ESSENTIALS)

FUTURE OF I-9's

HARASSMENT-free WORKPLACE: effective behaviors for a respectful environment

HISPANIC SUPERVISORY SKILLS: communicating job responsibility & expectations

HR AUDIT CHECKLIST: keep up-to-date and in compliance

HR ESSENTIALS: a review & update

I-9 EMPLOYMENT LAW: SS# verification

I-9 IMAGE PROGRAM: ICE Mutual Agreement between Government & Employers

I-9 RECORD KEEPING: basics on forms

INTERPERSONAL COMMUNICATION (Part 1): building 2-way conversation skills

INTERPERSONAL COMMUNICATION (Part 2): building coaching skills

INTERVIEWING SKILLS: questions for effective interviews

INTRODUCTION TO CHILD SUPPORT ENFORCEMENT

JOB DESCRIPTIONS: how to write and use

"JUST GIVE ME ONE MORE MINUTE"

LEGISLATIVE INSANITY: learn about updates for 2009 ~ Lilly Ledbetter Fair Pay Act

MANAGE "UP" or "OUT": ways to improve performance or utilize "outplacement"

MANAGEMENT'S ROLES: communication & leadership styles

ON-BOARDING: a retention tool!

PERFORMANCE APPRAISAL SKILLS: improve performance reviews

PRACTICAL SUPERVISORY TECHNIQUES: for Spanish speaking management

PRESENT WITHOUT FEAR: practice and improve presentation skills

PROBLEM SOLVING: basic working template

PROPER RECORD RETENTION

RE-BUILDING TEAMS: for the new business climate

RECRUITING & READING RESUMES

RESUME WRITING: different templates

RUNNING WITH THE BIG DOGS: how to get HR recognized & valued!!!

SOCIAL INTELLIGENCE: taking EQ to the next level

SPANISH SKILLS: for English speaking management

STAFF MORALE: it affects everything

SUPERVISOR JOB ESSENTIALS: learn & review key business tools

#1— EMPLOYMENT LAW OVERVIEW: the basics ~ Facilitated by Robert Parker, NAE & Robert Story, Story Law Group

#2— WAGE & HOUR BASICS ~ Facilitated by Jim Nelson, NAE

#2— “REASONABLE SUSPICION” Calls ~ Facilitated by Carol A. Eastwick, NAE

#3— DISCIPLINE & DISCHARGE ~ Facilitated by Jim Nelson, NAE

#4— BEHAVIORAL SAFETY - OSHA ~ Facilitated by Katie Hinckley, CEM, CET, CHMM, Certified Environmental & Safety Consultant / Trainer

SUPERVISOR PEOPLE ESSENTIALS: learn & review key business tools

— NAE Training Calendar —
New Certificate Programs

Managers, Supervisors and
Team Leaders

**YOU'RE NOT THE PERSON I HIRED!**